OTELCO has always been committed to providing high-quality customer care to the communities we serve. We have never outsourced support, and are proud that when our customers contact us, whether by phone or online, they are interacting with neighbors. Our customer service reps, technical support team members, and technicians live and work in the communities we serve. At the same time, we know there is always room for improvement. We use call center software to… Read more »
We’re back with the latest installment of our “How the Internet has changed the way we do things” blog posts, and the topic of telehealth seems particularly relevant during this time. Over the past several weeks, we’ve all seen a major shift in the way we go about day-to-day tasks. We’re able to communicate via videoconference from the safety of our homes and work remotely without skipping a beat. During this time, technological advancements in… Read more »
For the past several weeks, we have been working on a new project that we’re excited to bring to you. We’re pleased to present Evolution: Digital, a podcast from OTELCO. What is Digital Evolution? In our industry, we think a lot about how technology has changed the way we work over the years. Probably because, as an Internet provider, we have a front-row seat on the changing bandwidth needs of businesses that are going through… Read more »
In the age of social-distancing, reliable telecommuting technology is more critical than ever. When it came time for McLeod|Ascanio, a full-service accounting firm, to invest in cloud technology for their remote-workforce, they turned to OTELCO. We sat down with firm Principal, Matthew Barbour, to discuss his experience with Virtual Desktop Infrastructure (VDI), and how the telecommuting software boosted their remote workforce’s productivity. Moving to a Virtual Desktop Environment Before making a move to VDI, McLeod|Ascanio… Read more »
Author’s Note: I am pleased to serve on the Maine Broadband... More »
We are making our OTELCO Customer Care Team more accessible; you will now... More »
This week’s blog on smart home security is a collaboration with The Zebra,... More »