A Bit About OTELCO

A Bit About OTELCO

OTELCO, a division of Otelco Inc., provides a full menu of business solutions and managed services in Maine, Western Massachusetts, and portions of New Hampshire as well as a full spectrum of phone and data services to rural communities in Maine, Western Massachusetts, Vermont, and West Virginia.  From telephone to high-speed internet to hosted PBX and managed services, OTELCO has been connecting your world for more than one hundred years.

A premier communications provider, OTELCO is dedicated to our customers, employees, and the communities we serve as well as providing innovative communication and technology solutions to our business and residential customers in five states. Our roots are steeped in the rich history of America’s earliest telephone companies.  We are proud to continue in the tradition of those pioneering rural phone companies employing the core values that built them in the first place.

We Value:

Honesty and Integrity – The Golden Rule Rules!  We care for our customers and employees with courtesy, fairness, honesty and with their best interests in mind — the way we all want to be treated.

Community Spirit – The communities that built us are the communities who maintain us and we will never forget that.  We actively support the communities in our service areas through volunteerism and sponsorship of local organizations and events.

Responsibility — We understand that local economic development was the catalyst toward the birth of rural telephone companies.  As a local business, we also understand the important role we all play in today’s business environment.  Through the products and services we provide, and with our efforts in community involvement, we strive to help strengthen the economic fabric of the communities we serve.

Consistency – Our family of companies has been providing telecommunication services for more than a century.  We have changed in many ways to bring you cutting edge connectivity and data services as technology has advanced at warp speed.  Yet, we are also proud to say that we care for our customers the old-fashioned way.  When you call OTELCO Customer Care, you won’t end up in a call center somewhere, you’ll get a real person, located in one of our OTELCO offices, who is knowledgeable, courteous, ready to assist you or find just the right technician should you need one.

Ingenuity – Without it, we wouldn’t be here.  Our product team, our service technicians, and our customer service staff work every day to enhance your customer experience with us and to improve the products and services we deliver. There’s a lot of competition out there, and we simply want to be the best communications company there is and win your loyalty.

We’re all ears.  As important as it is for OTELCO to connect your world, it’s important that you connect with ours.  Let us know what we can do to serve you better, or – even better — let us know that we’re doing a great job.  Call our Customer Care Team at 1-877-643-6246 or drop us a note.