Acceptable Use Policy

This Acceptable Use Policy (the “Policy”), including the following list of Prohibited Activities,
is an integral part of your Agreement with OTELCO. Any usage of services provided by
OTELCO (the “Services”) constitutes acceptance of this Policy. It is the responsibility of each
OTELCO customer to exercise such control and discretion as is necessary to comply with the
conditions of this Policy. Customer agrees to indemnify and hold harmless OTELCO for any
damages caused by violation thereof. If you engage in any of the activities prohibited by the
Policy, OTELCO may suspend or terminate your account and/or OTELCO Services (the
“Services”). Customer accounts that are terminated or restricted as a result of breach of the
Policy do not qualify for any refunds but will be subject to any termination liabilities.

The Policy is designed to help protect OTELCO, OTELCO’s customers and the Internet
community in general from irresponsible or, in some cases, illegal activities. The Policy is a
nonexclusive list of the actions prohibited by OTELCO. OTELCO reserves the right to modify
the Policy at any time, effective upon posting at

Prohibited Uses

1. Unlawful Acts: Transmission, distribution or storage of any material in violation of any
applicable law or regulation is prohibited. This includes, without limitation, material protected
by copyright, trademark, trade secret or other intellectual property right used without proper
authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates
export control laws.

OTELCO retains the right to terminate the system access of any customer or user who infringes
the intellectual property rights of others. Termination will last for a period of at least one (1)
year. Reconnection after this period will be to the discretion of OTELCO.

OTELCO has designated the following agent to receive notification of claimed copyright

Trina M. Bragdon, Esq.
900 D Hammond ST Bangor, ME 04401

2. Sending Unsolicited Bulk Email (“UBE”, “spam”): The sending of any form of Unsolicited
Bulk Email through OTELCO’s servers is prohibited. Likewise, the sending of UBE from
another service provider advertising a web site, email address or utilizing any resource hosted on
OTELCO servers, is prohibited. OTELCO’ accounts or services may not be used to solicit
customers from, or collect replies to, messages sent from another Internet Service Provider
where those messages violate this Policy or that of the other provider.

3. Running Unconfirmed Mailing Lists: Subscribing email addresses to any mailing list
without the express and verifiable permission of the email address owner is prohibited. All
mailing lists run by OTELCO’s customers must be Closed-Loop (“Confirmed Opt-in”). The
subscription confirmation message received from each address owner must be kept on file for the
duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties
for mailing to from any OTELCO-hosted domain, or referencing any OTELCO account, is

4. Advertising, transmitting, or otherwise making available any software, program, product, or
service that is designed to violate this AUP or the AUP of any other Internet Service Provider,
which includes, but is not limited to, the facilitation of the means to send Unsolicited Bulk
Email, initiation of pinging, flooding, mail-bombing, denial of service attacks.

5. Operating an account on behalf of, or in connection with, or reselling any service to, persons
or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at

6. Unauthorized attempts by a user to gain access to any account or computer resource not
belonging to that user (e.g., “cracking”).

7. Obtaining or attempting to obtain service by any means or device with intent to avoid

8. Unauthorized access, alteration, destruction, or any attempt thereof, of any information of any
OTELCO customers or end-users by any means or device.

9. Knowingly engage in any activities designed to harass, or that will cause a denial-of-service
(e.g., synchronized number sequence attacks) to any other user whether on the OTELCO
network or on another provider’s network.

10. Using OTELCO’s Services to interfere with the use of the OTELCO network by other
customers or authorized users.