How to Get the Most Accurate Results from Speed Tests

Speed tests are a great way to ensure you are getting the right amount of bandwidth through your connection. However, many experts have found that speed tests are too often inaccurate. According to Lifewire, these inaccuracies are usually caused by an overlooked detail, like a poorly placed router or a full browser cache. These tips can help you catch all the little details that might throw off your test so that you can get more… Read more »

Universal Internet Access for Maine – The Future Just Got Brighter for Maine Broadband

Author’s Note:  I am pleased to serve on the Maine Broadband Coalition (MBC) Advisory Committee.  After  Maine voters’ overwhelming passage of a $15,000,000 broadband infrastructure bond, I volunteered to compose a blog for MBC, and decided to share it here. — Tracy Scheckel As the world is in the throes of a historic, albeit tragic COVID-19 pandemic, more than 76% of voters in Maine came together to create some history of their own and approved… Read more »

Making the OTELCO Customer Care Team More Accessible Online

We are making our OTELCO Customer Care Team more accessible; you will now be able to work with customer service and tech support directly through Facebook messenger and the OTELCO website. To make sure you reach the customer care team member best equipped to help, we will be asking a few questions upfront. These new changes will go into effect next week on Monday, August 3rd. The OTELCO Customer Care Team OTELCO’s Customer Care Team… Read more »

Most vulnerable rooms in your smart home: How hackers can sneak a peek on you and your family

This week’s blog on smart home security is a collaboration with The Zebra, the nation’s leading insurance comparison site. By Guest Blogger: Taylor Covington (Author Bio at the bottom). All infographics are from The Zebra.  While the Internet of Things (IoT) has offered plenty of convenience for homeowners through Smart Home devices, they’re also more susceptible to hackers. Vendors may manufacture these devices without knowledge of how to connect them to the internet securely, or… Read more »

OTELCO’s Transition to Telecommuting

On March 15th, OTELCO President and CEO Richard Clark issued a company-wide memo explaining that OTELCO staff would need to make the transition to telecommuting, with strict safety protocols in place for essential customer-facing field staff. Within that week, 75% of the OTELCO team working remotely. This as a monumental task for our IT department. “The third week of March was very busy for us,” remembers OTELCO IT manager Joseph St. Louis. “OTELCO IT worked very… Read more »