What to Expect from a Managed Services SLA

A Service Level Agreement (SLA) is a part of your Managed Services contract that specifies the responsibilities of you and your Managed Service Provider (MSP). They are a necessity because they outline everything from mutual expectations, to indemnification. Managed Services SLA’s vary depending on the solution and provider. Whatever the procedure, there are some standard things that you should look for in any service level agreement. SLA Overview Below is a general overview of what… Read more »

Building Fiber in Alton

Alton residents voting during their annual town meeting.

In the last few months, OTELCO has been working with the town of Alton, ME on an exciting municipal broadband project that would provide Fiber to the Premise (FTTP) to the entire community. On March 30th, at their annual town meeting, Alton voters unanimously approved a $150,000 appropriation to fund fiber expansion. The $150,000 is coming from the Juniper Ridge Fund, which allowed the town to invest in the project without having to impact property… Read more »

Cyber Insurance: What is it and how can OTELCO help you get it?

Two woman sit down to talk about cyber insurance.

Cyber insurance is a growing industry, and for good reason. With business practices going increasingly digital, cybercriminals are adapting to the latest technologies, making the need to protect your business from virtual threats ever more pressing. According to Eireann Leverett, senior risk researcher at Cambridge, “there is a net gain in society as cyber insurance starts to show the true cost of cybercrimes and help business or civil society organizations survive events they otherwise would… Read more »

How the Town of Casco Stays Connected with a Hosted Phone System from OTELCO

For three years now OTELCO has worked closely with The Town of Casco to provide them with a Hosted Phone System. This week we sat down with Casco’s Administrative Secretary Bob Tooker to discuss the town’s success with their business phone solution, how they survived two lightning strikes, and their plans to expand their Hosted network. Project History When the Town of Casco built a new town office in 2016, they decided to leave everything… Read more »

OTELCO Strengthens Community Ties in Blount County

Here at OTELCO, we believe that our customers are the most important part of our business. That is why OTELCO has been making an effort to strengthen our community presences in Blount County. In December, we participated in the Festival of Lights, competing in the tree decorating contest and handing out cookies to tots visiting Santa. In the spirit of continuing those efforts, OTELCO’s marketing team took another trip to Oneonta just last week, to… Read more »