Our DSL and Cable customers in Alabama have a legitimate concern about their Internet access. We have heard from our customers that DSL subscribers in Alabama have been paying too much for too little. This is made all the more frustrating as those who are still on DSL watch neighbors in surrounding areas gain access to our new Lightwave fiber to the home service. We hear you. Over the last several months our engineering, customer… Read more »
Along with its corporate restructuring and unified branding initiative, OTELCO has transformed its Business to Business sales and support organization. Building the Team in November of 2018, Tracy Peters, joined the company to take on the role of Director of Sales. Tracy came to OTELCO because of her customer-centric approach to product and service delivery. Since joining OTELCO, Tracy has done some reorganizing of the existing team and has had the opportunity to onboard some… Read more »
Research done by the Ponemon Institute found that 54% of organizations fell victim to Ransomware in 2017, or those victims the majority paid the ransom, which on average was $3,675. A similar report found that in 2017, Ransomware hackers made $301M in ransom and that 15% of the victims that pay that ransom still never recover their data. The monetary value of the ransom is usually secondary to the costly effects associated with these attacks,… Read more »
At OTELCO, we are always striving to improve our customer experience. Sometimes that means offering new services, and other times it means improving on our existing ones. To do the latter, we have been upgrading our cable Internet network in Alabama. In 2018 OTELCO started revamping the Oneonta Cable broadband system to provide a faster, more reliable connection for our subscribers. This week’s blog looks at how cable Internet works, and how OTELCO is working… Read more »
Managed IT Services are taking the business world by storm. According to a recent report by Markets to Markets, the Managed Services Industry is set to grow over $100 billion dollars in the next five years, and a similar study by CompTIA found that nearly two-thirds of organizations are using Managed Services for at least one IT function. OTELCO has posted a lot about our new services as of late, and what they have to… Read more »
Not only does fiber offer the fastest speeds on the market, but it is also... More »
A Service Level Agreement (SLA) is a part of your Managed Services contract... More »
In the last few months, OTELCO has been working with the town of Alton, ME... More »
