Posts Categorized: Business Technology

What to Expect from a Managed Services SLA

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A Service Level Agreement (SLA) is a part of your Managed Services contract that specifies the responsibilities of you and your Managed Service Provider (MSP). They are a necessity because they outline everything from mutual expectations, to indemnification. Managed Services SLA’s vary depending on the solution and provider. Whatever the procedure, there are some standard things that you should look for in any service level agreement. SLA Overview Below is a general overview of what… Read more »

Cyber Insurance: What is it and how can OTELCO help you get it?

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Two woman sit down to talk about cyber insurance.

Cyber insurance is a growing industry, and for good reason. With business practices going increasingly digital, cybercriminals are adapting to the latest technologies, making the need to protect your business from virtual threats ever more pressing. According to Eireann Leverett, senior risk researcher at Cambridge, “there is a net gain in society as cyber insurance starts to show the true cost of cybercrimes and help business or civil society organizations survive events they otherwise would… Read more »

How the Town of Casco Stays Connected with a Hosted Phone System from OTELCO

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For three years now OTELCO has worked closely with The Town of Casco to provide them with a Hosted Phone System. This week we sat down with Casco’s Administrative Secretary Bob Tooker to discuss the town’s success with their business phone solution, how they survived two lightning strikes, and their plans to expand their Hosted network. Project History When the Town of Casco built a new town office in 2016, they decided to leave everything… Read more »

How a Law Firm Simplified their IT with Managed Services

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The sign for Capital City law, a proud partner of OTELCO Cloud and Managed Services

Last week we explored how OTECLO Cloud and Managed Services would help three hypothetical businesses with their unique IT needs. This week, we take a look at how OTELCO uses Managed Services to support a very real firm in Augusta, ME. Teresa Cloutier of Capital City Law sits down with us to discuss how IT services from OTELCO have helped her firm manage their business technology needs. Capital City Law Capital City Law PLLC was… Read more »

How Three Unique Businesses Could Benefit from Managed Services

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Managed Services can help business from every industry take control of their IT.

With business technology, there is no one size fits all solution. Every business, in every industry, has its own unique set of needs. Managed IT Services can mean different things for different businesses. What works for a health care analytics firm, won’t necessarily work for a lawyer or a bank. This week, we take a look at three hypothetical businesses in completely different industries, and the Managed Services OTELCO would recommend for each. A General… Read more »