Posts Categorized: Cloud Based Phones

OTELCO’s Transition to Telecommuting

On March 15th, OTELCO President and CEO Richard Clark issued a company-wide memo explaining that OTELCO staff would need to make the transition to telecommuting, with strict safety protocols in place for essential customer-facing field staff. Within that week, 75% of the OTELCO team working remotely. This as a monumental task for our IT department. “The third week of March was very busy for us,” remembers OTELCO IT manager Joseph St. Louis. “OTELCO IT worked very… Read more »

5 Benefits of Managed Services for the Remote Workforce

This week on the OTELCO blog, we are looking at the top five benefits managed services have to offer businesses supporting a remote workforce. As businesses continue to move to a remote workforce to keep employees safe during the COVID-19 pandemic, technology can become harder to manage. OTELCO offers a suite of Cloud and Managed services designed to take the stress out of IT and replace it with user-friendly solutions that boost productivity. Security Security… Read more »

Tech Tip #2: Employ the Cloud

Cloud Computing is taking over the tech world

This time last year we brought you three of our five Technology Tips for Small Businesses. This month we bring you the remaining tips, starting with Cloud Computing and how it can benefit your small business. What is the cloud? In today’s technology driven world you hear about “the Cloud” constantly. The cloud, or cloud computing, is the practice of using a network of remote servers hosted on the Internet to store, manage, and process… Read more »

Case Study:
How a school district stepped up safety and improved functionality with a hosted phone system.

Hosted Phone System for MSAD 6

We often talk about how a hosted phone system benefits businesses, but what about a large school district? MSAD 6 is the third largest school system in Maine, serving the towns of Buxton, Hollis, Limington, Standish and Frye Island. Home of Bonny Eagle, the district is made up of 8 schools with 13 buildings, 3,650 students, 350 teachers, and 300+ classrooms. In 2010, with a focus on flexibility and a goal of improving both communication… Read more »

Auto Attendant and Call Center Enhance Your Caller’s Experience

We’ve heard from clients, such as Katahdin Federal Credit Union, about the benefits of our Managed Hosted PBX phone system. The system is not only a time-saver, it holds up — even through a disaster. Beyond the reliability, though, our PBX phone systems have helped small businesses conserve precious resources while also improving perception and the customer experience. In our last tech tip blog post, we talked about how a Hosted PBX phone system can… Read more »