Posts Categorized: Current Events

OTELCO’s Transition to Telecommuting

On March 15th, OTELCO President and CEO Richard Clark issued a company-wide memo explaining that OTELCO staff would need to make the transition to telecommuting, with strict safety protocols in place for essential customer-facing field staff. Within that week, 75% of the OTELCO team working remotely. This as a monumental task for our IT department. “The third week of March was very busy for us,” remembers OTELCO IT manager Joseph St. Louis. “OTELCO IT worked very… Read more »

The Most Read OTELCO Blog Posts of 2020 So Far

Can you believe 2020 is halfway done? The OTELCO Blog has covered a lot in the last six months, from answering your COVID questions to announcing our DOCSIS 3.1 upgrade. Here is a roundup of our most popular blogs to date. 5. Evolution: Digital – A New Podcast from OTELCO In 2020 OTELCO started a podcast called Evolution: Digital. Evolution: Digital explores how different industries have adapted to compete in today’s digital marketplace. It puts… Read more »

How Two of Maine’s Most Popular Organizations are Adapting to COVID-19 Restrictions

Even as Maine reopens in the wake of the COVID-19 pandemic, many businesses are still unable to move forward with their summer seasons. This has led to some creative thinking on the part of two of Maine’s most prominent organizations, and OTELCO’s long-standing customers, The Ogunquit Playhouse and The Portland Sea Dogs. This week we explore how each institution adapted to the pandemic’s “new normal” while keeping their loyal fans healthy and entertained. OTELCO Helps… Read more »

Meeting OTELCO’s Commitment to Great Customer Service

OTELCO has always been committed to providing high-quality customer care to the communities we serve.  We have never outsourced support, and are proud that when our customers contact us, whether by phone or online, they are interacting with neighbors.  Our customer service reps, technical support team members, and technicians live and work in the communities we serve. At the same time, we know there is always room for improvement.  We use call center software to… Read more »

How the Internet has Changed Healthcare: The Rise of Telehealth

We’re back with the latest installment of our “How the Internet has changed the way we do things” blog posts, and the topic of telehealth seems particularly relevant during this time. Over the past several weeks, we’ve all seen a major shift in the way we go about day-to-day tasks. We’re able to communicate via videoconference from the safety of our homes and work remotely without skipping a beat. During this time, technological advancements in… Read more »