Posts Categorized: Customer News

Making the OTELCO Customer Care Team More Accessible Online

We are making our OTELCO Customer Care Team more accessible; you will now be able to work with customer service and tech support directly through Facebook messenger and the OTELCO website. To make sure you reach the customer care team member best equipped to help, we will be asking a few questions upfront. These new changes will go into effect next week on Monday, August 3rd. The OTELCO Customer Care Team OTELCO’s Customer Care Team… Read more »

OTELCO’s DOCSIS 3.1 Cable Upgrade in Alabama

OTELCO DOCSIS 3.1 Upgrades

In an effort to continuously provide the best service possible, OTELCO is upgrading our coaxial cable network in Blount County using new DOCSIS 3.1 technology. This upgrade will allow us to offer speeds as high as 1 Gbps and increase our existing coaxial customer’s bandwidth at no extra cost to them. An Important Update for Cable Customers We have gotten a lot of questions about this upgrade from our customers, so we wanted to use… Read more »

Meeting OTELCO’s Commitment to Great Customer Service

OTELCO has always been committed to providing high-quality customer care to the communities we serve.  We have never outsourced support, and are proud that when our customers contact us, whether by phone or online, they are interacting with neighbors.  Our customer service reps, technical support team members, and technicians live and work in the communities we serve. At the same time, we know there is always room for improvement.  We use call center software to… Read more »

Robocalls and Caller ID Spoofing: Protecting Yourself from Phone Scams

A few weeks ago, I was at the Poke Salat Festival in Arab, AL, when a customer approached me to ask why OTELCO was selling phone numbers to telemarketers. She said she would receive these calls from local OTELCO numbers, answer the call assuming it was someone in town trying to reach her, and then get accosted by some scammer. OTELCO is not selling numbers to telemarketers, but what that customer was experiencing is something… Read more »

Building Fiber in Alton

Alton residents voting during their annual town meeting.

In the last few months, OTELCO has been working with the town of Alton, ME on an exciting municipal broadband project that would provide Fiber to the Premise (FTTP) to the entire community. On March 30th, at their annual town meeting, Alton voters unanimously approved a $150,000 appropriation to fund fiber expansion. The $150,000 is coming from the Juniper Ridge Fund, which allowed the town to invest in the project without having to impact property… Read more »