Posts Categorized: IT

Case Study: The Value of a Twenty Year Partnership with OTELCO
How a Car Dealership Uses SiteLink to Stay Connected

Darling’s is a Maine based company which has been selling vehicles, parts, and service since 1903 and, more recently, comprehensive insurance coverage through Darling’s Agency. Darling’s has been a valued OTELCO customer for over twenty years. Recently, we sat down with IT Manager Norman Richbell to discuss Darling’s lasting relationship with OTELCO, and their success with our SiteLink product. Relationship As previously mentioned, Darling’s and OTELCO have been working together for a long time. “We… Read more »

Some Routine OTELCO Sales Training Reminds Us All About Value

With a newly retooled sales team, OTELCO Director of Sales, Tracy Peters decided to go back to basics at a recent monthly sales meeting.  The OTELCO marketing team offered to do a message map exercise at that meeting. Message Maps What is a message map? It is a tool designed to help businesses develop a unified message that answers, “who we are,” “what we do,” and “whom we do it for.” While everyone at OTELCO… Read more »

OTELCO SiteLink: A Benefits Analysis by Sales Engineer Ian Brasslett

SiteLink is OTELCO’s premier networking solution, designed to streamline efficiency for businesses with multiple offices. Through OTELCO’s cloud, SiteLink can tie together all of your workplaces into a single unified Local Area Network (LAN).  It provides the geographic capabilities of a Wide Area Network (WAN) but with the speed and security of a LAN. SiteLink’s Key Benefits There are many benefits to be had from employing OTELCO SiteLink. This week, OTELCO’s Sales engineer Ian Brasslett… Read more »

What to Expect from a Managed Services SLA

A Service Level Agreement (SLA) is a part of your Managed Services contract that specifies the responsibilities of you and your Managed Service Provider (MSP). They are a necessity because they outline everything from mutual expectations, to indemnification. Managed Services SLA’s vary depending on the solution and provider. Whatever the procedure, there are some standard things that you should look for in any service level agreement. SLA Overview Below is a general overview of what… Read more »

Case Study: How a Law Firm Simplified their IT with Managed Services

The sign for Capital City law, a proud partner of OTELCO Cloud and Managed Services

Last week we explored how OTECLO Cloud and Managed Services would help three hypothetical businesses with their unique IT needs. This week, we take a look at how OTELCO uses Managed Services to support a very real firm in Augusta, ME. Teresa Cloutier of Capital City Law sits down with us to discuss how IT services from OTELCO have helped her firm manage their business technology needs. Capital City Law Capital City Law PLLC was… Read more »