Posts Categorized: Networks

Phishing Scams Can Happen to Anyone of Us – IF We Let Them!

If you follow LinkedIn, or use Google Mail, (that’s probably about 90% of us) you’ve probably heard about this latest phishing scam.  It made its way to my OTELCO inbox yesterday. I received an invitation to view a document in Google Docs from a person I know at the Bangor Daily News.  In my position, Marketing and Public Relations, a relationship with the paper is part of the job.  With the Maine legislature in session… Read more »

Business Internet Speed:
How Much Do I Need?

Business Internet speed requirements are different for every business. Paying for more than your business needs is like washing your car with a fire-hose.  In contrast, skimping on speed to save money is worse.  If you’re smart you don’t use a garden hose to fight a fire. When we wash our cars, we could use a fire-hose, but that would be overkill. Most of us use a garden hose, which generally does the trick.  Conversely,… Read more »

Under-Promise and Over-Deliver: Getting the “Up To” out of Broadband

No up to in broadband

In my first college course in marketing, we talked extensively about the catchphrase: “under-promise and over-deliver.” Setting correct expectations with consumers is vital to happy customers, positive reviews and word-of-mouth sales.  As a result, I’ve always known the telecom industry’s tendency to advertise broadband speeds at the upper limit of what’s available creates problems.  Rather than setting ourselves up to succeed, when sell up to broadband, we set ourselves up to fail. The result is… Read more »

Network Security — A First Line of Defense that Might Surprise You

network-security-dont-talk-to-strangers

OTELCO Director of Network Operations, Jason Gay manages all of OTELCO’s internal IT and external network operations. In a recent company-wide monthly security brief, Gay emphasized the fact that: “Employee Security Awareness is a very important part of the overall Security Policy and Information Technology Compliance program of any business.” Although there are numerous network security options that substantially reduce network threats, he contends that the first line of defense to most cyber-attacks is the end-user. Network Security… Read more »

Hosted PBX: to Self-Install or Not to Self-Install

Where Hosted PBX is concerned, sometimes it’s OK to listen to the little voices in your head. Now that you’ve considered the logistical and financial pros and cons of a hosted vs a premise-based phone system, you’re ready to purchase and install your hosted PBX system, right?  Not so fast, even though you’ve made the decision to go hosted, you still have one more decision to make. Full Service or Self Service? Many hosted providers… Read more »