Posts Categorized: OTELCO News

Making the OTELCO Customer Care Team More Accessible Online

We are making our OTELCO Customer Care Team more accessible; you will now be able to work with customer service and tech support directly through Facebook messenger and the OTELCO website. To make sure you reach the customer care team member best equipped to help, we will be asking a few questions upfront. These new changes will go into effect next week on Monday, August 3rd. The OTELCO Customer Care Team OTELCO’s Customer Care Team… Read more »

The Most Read OTELCO Blog Posts of 2020 So Far

Can you believe 2020 is halfway done? The OTELCO Blog has covered a lot in the last six months, from answering your COVID questions to announcing our DOCSIS 3.1 upgrade. Here is a roundup of our most popular blogs to date. 5. Evolution: Digital – A New Podcast from OTELCO In 2020 OTELCO started a podcast called Evolution: Digital. Evolution: Digital explores how different industries have adapted to compete in today’s digital marketplace. It puts… Read more »

OTELCO’s DOCSIS 3.1 Cable Upgrade in Alabama

OTELCO DOCSIS 3.1 Upgrades

In an effort to continuously provide the best service possible, OTELCO is upgrading our coaxial cable network in Blount County using new DOCSIS 3.1 technology. This upgrade will allow us to offer speeds as high as 1 Gbps and increase our existing coaxial customer’s bandwidth at no extra cost to them. An Important Update for Cable Customers We have gotten a lot of questions about this upgrade from our customers, so we wanted to use… Read more »

OTELCO Receives Funding to Expand High-Speed Internet in Rural Alabama and Maine

By Tracy Scheckel, Marketing and Public Relations Manager If people aren’t talking about the pandemic from a medical perspective, they’re talking about how shelter in place and social distancing have changed our world today, and how some of those changes are likely to stay with us forever. One significant realization has resonated everywhere: Access to Reliable High-Speed Internet is Not a Luxury, It’s a Necessity.  This, as you might guess, is music to the ears… Read more »

OTELCO in the News: Pandemic Emphasizes the Importance of High-Speed Internet Access

April was a busy month for OTELCO in many ways, not the least of which was attention from the media as the pandemic and associated shelter in place orders highlighted the importance of rural broadband expansion.  Here’s a round-up of some of the conversations we were involved in. OTELCO Sees COVID Related Internet Usage Surge in Rural Alabama This week, OTELCO Vice President of Marketing, Sales, and Customer Service, Trevor Jones, spoke to Business Alabama… Read more »