Posts Categorized: Productivity

Auto Attendant and Call Center Enhance Your Caller’s Experience

We’ve heard from clients, such as Katahdin Federal Credit Union, about the benefits of our Managed Hosted PBX phone system. The system is not only a time-saver, it holds up — even through a disaster. Beyond the reliability, though, our PBX phone systems have helped small businesses conserve precious resources while also improving perception and the customer experience. In our last tech tip blog post, we talked about how a Hosted PBX phone system can… Read more »

Top Technology Tips:
#4 Free up time to enable growth with Hosted PBX

Women using a smartphone in the display and technology advances in stores. Take your screen to put on advertising.

Is there nothing more damaging to productivity than a workplace distraction? (Okay, maybe taking ten minutes to talk to coworkers about the latest episode of Game of Thrones isn’t the worst thing in the world.) However, when running a small business, we all know how the old saying goes: time is money. With business seemingly booming and not enough time in the day to accomplish everything on the to-do list, every hour during the workday… Read more »

Case Study: How A Hosted Phone System Helped A Credit Union Keep Serving Its Members During A Fire

Hosted Phone System

Katahdin Federal Credit Union serves members throughout a wide swath of Maine, covering Penobscot County, Piscataquis County, and the southern part of Aroostook County. Travis Rich works in information technology and business development at the credit union, and was involved in their move to a hosted phone system from OTELCO. Travis took the time to share their story of how their Hosted PBX phone system kept operations running smoothly, with our business technology tools. Time For A… Read more »

Top Technology Tips:
#1 Don’t be intimidated, Embrace Technology

Man and woman working behind the counter in a clothing store

Recently we started a discussion about technology tips for small businesses.  This week we will look at the most challenging of them all: Technology Tips: #1 Embrace Technology– Like there’s a choice in the matter. Computers, Internet, phones, fax, the Internet of Things, whether you’re a financier or a farmer, you can’t get by without technology.  The key is to know what technology to employ, and more importantly, whether you’re up to the task of… Read more »

Small Business Tech Tips for Today’s Digital Workplace

Why small business tech tips?  Because there are a lot of small businesses. According to the Small Business Entrepreneurship Council (SBE) and 2014 US census data, Businesses with less than 20 employees made up 89.4% of all American business.  When non-employer or sole-proprietor businesses were added to the group, the percentage hit 97.4. According to Forbes, small businesses are growing in every aspect, including new start-ups, productivity, profits, and payroll.  This is not surprising as… Read more »