Posts Categorized: Productivity

Case Study: How Desktop Virtualization Serves BerryDunn’s Healthcare Analytics Team

BerryDunn is a full-service accounting and consulting firm, anchored in its birthplace, Portland, ME. The firm recently merged with Compass Health Analytics, a healthcare analytics company and longtime client of OTELCO Cloud and Managed Services (formally Reliable Networks). Recently we sat down with senior data analytics consultant Miles Isacke to discuss how Managed Services from OTELCO serve the BerryDunn healthcare analytics team using desktop virtualization. Why OTELCO Cloud and Managed Services Isacke finds that it… Read more »

Employee Engagement:
Bring Any Team Together With Technology

Top view of creative business team sitting at the table at loft office and working. Woman manager brings the document to mixed race group of people. Colleagues discussing the project.

What is Employee Engagement? Employee Engagement is a workplace approach resulting in the right conditions for all members of an organization to give their best each day, be committed to their organization’s goals and values, and be motivated to contribute to organizational success, with an enhanced sense of their own well-being. Why is it important? High employee engagement leads to higher productivity; staff stays with the company longer, represents the company better, and provides better… Read more »

Auto Attendant and Call Center Enhance Your Caller’s Experience

We’ve heard from clients, such as Katahdin Federal Credit Union, about the benefits of our Managed Hosted PBX phone system. The system is not only a time-saver, it holds up — even through a disaster. Beyond the reliability, though, our PBX phone systems have helped small businesses conserve precious resources while also improving perception and the customer experience. In our last tech tip blog post, we talked about how a Hosted PBX phone system can… Read more »

Top Technology Tips:
#4 Free up time to enable growth with Hosted PBX

Women using a smartphone in the display and technology advances in stores. Take your screen to put on advertising.

Is there nothing more damaging to productivity than a workplace distraction? (Okay, maybe taking ten minutes to talk to coworkers about the latest episode of Game of Thrones isn’t the worst thing in the world.) However, when running a small business, we all know how the old saying goes: time is money. With business seemingly booming and not enough time in the day to accomplish everything on the to-do list, every hour during the workday… Read more »

Case Study: How A Hosted Phone System Helped A Credit Union Keep Serving Its Members During A Fire

Hosted Phone System

Katahdin Federal Credit Union serves members throughout a wide swath of Maine, covering Penobscot County, Piscataquis County, and the southern part of Aroostook County. Travis Rich works in information technology and business development at the credit union, and was involved in their move to a hosted phone system from OTELCO. Travis took the time to share their story of how their Hosted PBX phone system kept operations running smoothly, with our business technology tools. Time For A… Read more »