Posts Categorized: VOIP

OTELCO’s Transition to Telecommuting

On March 15th, OTELCO President and CEO Richard Clark issued a company-wide memo explaining that OTELCO staff would need to make the transition to telecommuting, with strict safety protocols in place for essential customer-facing field staff. Within that week, 75% of the OTELCO team working remotely. This as a monumental task for our IT department. “The third week of March was very busy for us,” remembers OTELCO IT manager Joseph St. Louis. “OTELCO IT worked very… Read more »

5 Benefits of Managed Services for the Remote Workforce

This week on the OTELCO blog, we are looking at the top five benefits managed services have to offer businesses supporting a remote workforce. As businesses continue to move to a remote workforce to keep employees safe during the COVID-19 pandemic, technology can become harder to manage. OTELCO offers a suite of Cloud and Managed services designed to take the stress out of IT and replace it with user-friendly solutions that boost productivity. Security Security… Read more »

Case Study: The Value of a Twenty Year Partnership with OTELCO
How a Car Dealership Uses SiteLink to Stay Connected

Darling’s is a Maine based company which has been selling vehicles, parts, and service since 1903 and, more recently, comprehensive insurance coverage through Darling’s Agency. Darling’s has been a valued OTELCO customer for over twenty years. Recently, we sat down with IT Manager Norman Richbell to discuss Darling’s lasting relationship with OTELCO, and their success with our SiteLink product. Relationship As previously mentioned, Darling’s and OTELCO have been working together for a long time. “We… Read more »

Some Routine OTELCO Sales Training Reminds Us All About Value

With a newly retooled sales team, OTELCO Director of Sales, Tracy Peters decided to go back to basics at a recent monthly sales meeting.  The OTELCO marketing team offered to do a message map exercise at that meeting. Message Maps What is a message map? It is a tool designed to help businesses develop a unified message that answers, “who we are,” “what we do,” and “whom we do it for.” While everyone at OTELCO… Read more »

How the Town of Casco Stays Connected with a Hosted Phone System from OTELCO

For three years now OTELCO has worked closely with The Town of Casco to provide them with a Hosted Phone System. This week we sat down with Casco’s Administrative Secretary Bob Tooker to discuss the town’s success with their business phone solution, how they survived two lightning strikes, and their plans to expand their Hosted network. Project History When the Town of Casco built a new town office in 2016, they decided to leave everything… Read more »