Managed Workstations and Helpdesk

Leave Your IT Troubles to Us, So You Can Get Back to Doing What You Do Best

For an easily budgeted, small, fixed monthly fee — a mere fraction of the cost of hiring an engineer — we’ll take away the worry, frustration, and considerable cost of managing your IT environment. OTELCO’s managed workstations and helpdesk solution is an IT service that keeps watch over your systems 24/7, and we step in at the moment we discover anything amiss. In most instances, you won’t know there was ever an issue. This proactive business technology keeps small problems from becoming big and expensive!

Full Problem Resolution & Expert Customer Service

In the world of IT, problems happen: computers crash, passwords are lost, email stops working, and the list goes on. Without proper technical support in place, these problems can bring your business to an abrupt – and potentially damaging – halt.

With OTELCO’s Managed Workstations and Helpdesk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve even your most complex technical problems.

Proactive Care & Maintenance

Not every support issue can be called a catastrophe until it prevents you from being able to do your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business. To make that possible, we’ve adopted a proactive approach to network monitoring and IT maintenance.

Our helpdesk is a seamless extension of our remote monitoring platform: so when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.

Our engineers receive regular training, coaching, and quality review to continuously sharpen their skills. These engineers are backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery.

Our Helpdesk Support Covers:

    • Microsoft and Apple desktop operating systems
    • Microsoft Office and leading third-party applications
    • E-mail applications and Web browsers
    • Thin clients and virtual desktop infrastructure (VDI)
    • Hardware and network troubleshooting
    • Printer installation and support
    • Mobile phones and tablets
    • User administration
    • Desktop performance problems
    • Virus and malware infections

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