COVID-19 What you need to know from OTELCO

Thursday, March 26th Update

Attention Maine Residents: Mission Broadband has offered a quick survey to collect data on some of the impacts of this current COVID-19 is having on all aspects of our broadband network.  They put together a survey to try to capture the end-user perspective that might help guide efforts to improve broadband across the state. The survey focuses on a few key items during this crisis, the influx of at-home usages from families staying at home.  It’s designed to highlight the gaps in coverage, inadequate coverage, and social-economic factors. Please take the survey today to help speed up the expansion of broadband in Maine. 

Take the Mission Broadband Survey

Monday, March 23rd Update

We may be able to help if you have a student in need and don’t have Internet already. If you live in one of our service areas in Maine, Missouri, Vermont, Massachusetts, or West Virginia, and meet certain income qualifications, we will provide the highest DSL or Cable speed available at your location for 60 days at no charge.  Please visit our Free Student Internet information page for details.

Friday, March 20th Update

Missouri 11:00 am (CTS):

Please review this message from the Pettis County Health Center:

“There will NOT be Coronavirus testing on Saturday (March 21, 2020) at the Missouri State Fairgrounds as previously announced.

If you are ill, please contact your primary care provider to arrange for testing or contact the Department of Health and Senior Services hotline at 877-435-8411. We will let the community know when general testing will be available. We are sorry for the confusion.

Your Pettis County Health Center Administrator

JoAnn Martin”

OTELCO is Committed to Providing Safe, Reliable Service During the COVID-19 Outbreak

The safety of all members of the OTELCO community is our top priority.  We also want to maintain uninterrupted phone and Internet service for customers who will be more dependent upon these services than ever before. In an effort to balance the safety of the OTELCO Community and our obligation to provide these vital services, OTELCO has put several measures in place.

As you are already aware, it is important that all of us practice good personal hygiene and social distancing as recommended by health authorities.  Our employees are washing their hands regularly, using hand sanitizer, and sanitizing their workstations throughout the day.  We recommend that all of our customers take similar precautions.

Our dedicated team of employees are still here to assist you during this time.  Please reach out to us by phone at 1-833-OTELCO-1 (1-833-683-5261).  We also have several ways for you to interact with us online at www.otelco.com , including:

  • Online access to 24-7 Chat with our Technical Support team.
  • Access to Smart Hub, where you can view or pay your bill online.
  • Our Contact Form, where you can submit requests by email.
  • FAQ’s

Offices Closed to the Public

In the interest of limiting the possible spread of COVID-19, all of OTELCO’s offices will be closed for walk-in business as of the end of the business day on Monday, March 16, and will not reopen until the threat level subsides.  If your location normally accepts walk-in payments, drop boxes for payments and equipment will be provided and checked regularly through the day.

Service Appointments

If you have a service appointment and are ill, please contact us so that we may reschedule or take appropriate precautions.  This is vital for the safety of our entire community.

Financial Hardship

OTELCO understands that this is a difficult time for many of our customers and employees, who may not be earning as much due to reduced business.  At the same time, we recognize that many will be working from home, including students who are home from school. If you are concerned about paying your bill due to the ongoing public health crisis, we can help with programs to manage bills and maintain service. We have temporarily suspended residential disconnections for nonpayment. However, customers are still responsible for any balance due.  Please call our customer care team at 1-833-OTELCO1 to speak with a representative about payment options during this challenging time.

We are continuing to monitor the situation and are prepared to take further measures as necessary following guidance from federal, state, and local health authorities.  To keep up-to-date on OTELCO’s COVID-19 response, please visit this page regularly.