We know you have enough on your plate without worrying about what to do in the wake of a data breach – but cybercriminals won’t wait until business slows down to strike. Depending on your business, you might be storing data ranging from sensitive company information to personal client details. Whatever information is in your system, the last thing you want is for someone else to get ahold of it. Unfortunately, data breaches are all too common these days – but there are a few steps you can take to recover in the unfortunate event that someone else gains access to your information.
What to do when you’ve been the victim of a data breach
Get to the root of the problem. Figure out the specifics of the breach and how to put a stop to it. Determining the cause will help you figure out the best way to move forward with a resolution.
Figure out where you stand. Once you’ve isolated and put a stop to the problem, determine what damage has been done. What information has been leaked? How sensitive is it? Was it encrypted and can it be restored? Has the perpetrator gained access to the personal information of other parties?
Be open about the situation. As soon as you have a handle on the situation, it’s important to relay the facts to those affected. This might be your employees, customers, or clients. Clearly communicate the facts of the breach, what information was leaked, and what you’re doing to remedy the situation and make it right for those parties whose information may have been compromised.
Rethink your security measures. You may have a security system in place, but if it was breached once, it might be all too easy for someone to gain access to your information for a second time. Consider new measures that will provide an added layer of protection to keep your data safe moving forward.
Update your incident management plan. Ideally, you should have a plan in place to follow in the event of a data breach. After such an incident occurs is the perfect time to reevaluate your plan, make adjustments, and be better prepared to manage any future breaches in security.
Feeling overwhelmed? The good news – we’re here to help.
With OTELCO Cloud and Managed Services, we’ll not only put preventative measures in place to stave off attacks from cybercriminals, but we’ll be there in the event that you suffer a data breach and need to get back to business as usual.