OTELCO Service Response Exceeds PUC Benchmark

The Maine Public Utilities Commission (PUC) requires quarterly reporting from telecommunication companies that includes a category called  “Percentage of Network Troubles Not Resolved Within 24 Hours” and represents the percentage of network-related service troubles reported to the service provider that were not cleared within 24 hours. PUC has set a benchmark goal of 12.35% in this category meaning that 87.65% of network troubles should be resolved within 24 hours.

The OTELCO companies, Mid Maine Communications, LLC; Pine Tree Telephone, LLC; and Saco River Telephone, LLC in Maine, reported percentages of 2.9, 1.8, and 4.1 respectively, meaning that OTELCO is on average resolving 97.1% of network issues within 24 hours.  Executive Vice President, Ed Tisdale explained, “These response percentages are commendable and a true testament to the OTELCO philosophy of providing excellent local customer care to the communities we serve”, he noted, “it is the dedication and hard work of our customer care team and field personnel that allows us to meet our internal objectives and exceed those of the PUC.”