Recycle for a Cause

Buxton Garden Club is collecting used INKJET cartridges and CELL PHONES to fund a scholarship for a Bonny Eagle High School senior. Collection boxes in the town of Buxton are located at the Buxton Recycling Center, Buxton Town Hall, West Buxton Library, and the Bar Mills Post Office.  Boxes in Hollis are at the Salmon Falls Library, Hollis Town Hall and Hollis Center Library. We also have “Clynk” bags available for recycling returnables upon request… Read more »

The DSL Speed You Need…..

We have some good news! Your internet downloads may be speeding up a bit…… We have made some switching changes that may provide you with faster download speeds. On or about June 1, 2015, those of you who currently have download speeds up to 3 and 9 megabytes per second may see an increase in download speed up to 4 and 10 megabytes per second respectively. Please note: There is no additional charge for this… Read more »

Always Improving to Offer You More

OTELCO is continually working to expand and improve our network. Most recently we have been in a few neighborhoods in Maine and Vermont installing and relocating equipment —  DSL upgrades with potentially higher speeds. In Levant, ME, folks in the vicinity of Smith Lane and Griffin Road should call customer care to see if their DSL speed can be increased. In Hollis, ME, folks who live on or near Hollis Road between Granite Hill and Village… Read more »

The NOC, OTELCO Network Operations Center Report

OTELCO Network Operations Center Manager, Stacey Brouse reports that the NOC had a very busy year in 2014.  NOC-1 in Bangor is responsible for answering all incoming calls from our customers 24/7 every day of the year. With some staff reduction, the NOC made adjustments to maintain the best possible level of service. In spite of the changes, the NOC finished the year at an 82 percent answer rate. Stacey reports that it’s simply not… Read more »

OTELCO Service Response Exceeds PUC Benchmark

The Maine Public Utilities Commission (PUC) requires quarterly reporting from telecommunication companies that includes a category called  “Percentage of Network Troubles Not Resolved Within 24 Hours” and represents the percentage of network-related service troubles reported to the service provider that were not cleared within 24 hours. PUC has set a benchmark goal of 12.35% in this category meaning that 87.65% of network troubles should be resolved within 24 hours. The OTELCO companies, Mid Maine Communications,… Read more »