Four Case Studies from a Managed Service Provider

Managed Services, powered by the cloud, can changed the way you do business.

Cloud and Managed Services can aid business across all industries.

A couple of weeks ago, we provided you with an example of a generic real estate office that might benefit from the services of a managed service provider.  This week we’ll look at real businesses. We have selected one from each of the four business sectors who benefit most from OTELCO’s Cloud and Managed Services.

Healthcare

Company Background
This healthcare analytics firm serves both subscribers and providers. Analytics examine health care costs and financial risk, regulatory issues, and key strategic decisions.  Its services include actuarial and economic analysis, strategic financial planning, data management, and warehousing.

Client Requirement
The client employs resource-intensive SAS analytics software, that requires a specialized hosting environment.  Additionally, the client requires a SOC 2 Type II audited IT provider, in order to meet the security and performance standards of its customers.

OTELCO Cloud and Managed Services’ Solution
OTELCO hosts the SAS software analytics environment on its HIPAA-compliant Private Cloud while employing the client’s own Storage Area Network (SAN) for compliance with established customer contracts.  OTELCO also provides managed security services via Arctic Wolf.

Call Center

Company Background
This company employs a nationwide network of hundreds of in-home customer care agents who are contracted to provide inbound and outbound customer care and call center services.

Client Requirement
The client is required to meet Payment Card Industry (PCI) Data Security Standards.  Another consideration is the secure deployment of the client’s many in-house developed applications.

OTELCO Cloud and Managed Services’ Solution

In addition to  PCI compliance, OTELCO secure cloud servers enable production web, remote access, SSL-VPN, recording, and storage. A strong collaborative relationship between the managed service provider and the company’s developers ensures that application software is accessible and hosted securely.

Professional Services

Company Background
This law firm serves individuals, area businesses of all sizes, and national corporations in three New England states.  Its services include agricultural law, civil litigation, government relations, intellectual property, and real estate to name just a few.

Client Requirement
This firm relies on a managed service provider for data security, efficiency, and peace of mind.

OTELCO Cloud and Managed Services’ Solution

OTELCO  monitors and maintains on-site systems and hosts and maintains the client’s disaster recovery environment The client also takes advantage of end-user support, and, strategic IT consulting.

Business to Consumer 

Company Background
This travel agency and tour broker has multiple locations and staff working remotely.  The company employs a proprietary online booking system for agents and brokers.

Client Requirement
This client requires secure and reliable connectivity between office locations, agents, and brokers for seamless access to its booking system. In order to accommodate continual program enhancements to the booking system, a highly resilient hosting platform and a collaborative relationship with the managed service provider is critical.

OTELCO Cloud and Managed Services’ Solution

Here, OTELCO maintains on-site servers and provides cloud hosting for the booking system. OTELCO also works with the developers to ensure that each upgrade to the booking system has a seamless deployment.

A Managed Service Provider May or May Not Be What You Need

Why not find out?
There is no question that in today’s economy, all businesses rely on some type of technology; that’s about where the similarity ends.  Where managed services are concerned, some businesses need a full cadre of IT services, others may need a custom designed subset of services, and others may simply not need a managed services provider.  If there’s any question in your mind as to what group your company falls into, a managed services consultation is a great, no-risk way to assess your IT needs.

If you are interested in discovering new business solutions for your organization, check out OTELCO’s technology guide.

Download OTELCO's Guide to Managed Services and IT Outsourcing