OTELCO grows customer service team in Maine and Alabama

OTELCO is pleased to welcome two new hires to its customer service team. Kevin Lynch will be working as a Provisioning & Assignment Specialist OTELCO’s New Gloucester, ME office. Lynch attended the University of Southern Maine, and has worked in telecom recruiting as well as at Spectrum managing customer care and tech support. He is a resident of Gray, ME. Julie Nix joined OTELCO as a Customer Service Representative in the company’s Oneonta, AL office…. Read more »

OTELCO to Appear at Information Session for Fiber Broadband Expansion in Alton, ME

A map of Alton showing OTELCO's existing and proposed fiber builds.

OTELCO, a telecommunications provider servicing areas of Alabama, Maine, Massachusetts, Missouri, New Hampshire, Vermont and West Virginia, announced a tentative agreement with the Town of Alton, Maine to expand Lightwave Fiber Internet to all Alton residents. An informational meeting will be held at the Alton Town Office on February 28, 2019, at 6:30 pm. Residents are encouraged to attend to ask questions and learn more about this Fiber-to-the-Premise (FTTP) project prior to voting to appropriate… Read more »

Broadband Infrastructure Bond Legislation
OTELCO Testimony to Maine Committee on Appropriations and Financial Affairs

The Committee on Appropriations and Financial Affairs in Maine is reviewing 2 Broadband Infrastructure Bond proposals.  Following is OTELCO’s testimony to the Committee regarding those pieces of legislation: OTELCO is IN SUPPORT of LD 295 General Fund Bond Issue To Increase Rural Maine’s Access to Broadband Internet Service and LD 354 To Authorize a General Fund Bond Issue To Encourage the Provision of Reliable High-speed Internet in Rural Underserved Areas of Maine sponsored by Representative… Read more »

OTELCO welcomes new hires in Maine and Alabama markets

A number of new hires have joined OTELCO in the company’s Maine and Alabama markets. OTELCO welcomes Donna Fatum as a Technical Support Representative in the company’s Bangor, ME office. Previously, she worked in Customer Service and Tier 1 troubleshooting at Verizon Wireless, and provided TSR support for optimum cable for business and residential customers through a vendor. Fatum is a resident of Bangor, ME. Joshua Stanley has also joined OTELCO’s Bangor office. He has computer networking experience and… Read more »

Starting a Broadband Project Right: Good feasibility studies help communities move forward with their broadband projects

Every town considering a community broadband network is encouraged to conduct a feasibility study. A well-conceived, well-executed study can ascertain the community’s interest in a network, measure the broadband coverage gap and provide tools to go to bid for the construction and operation of a community network. If done right, a feasibility study is an extremely useful roadmap for your path forward. On the other hand, few things will waste more money and time than a… Read more »