OTELCO Statement Regarding Alabama Customer Bills

By Trevor Jones, Vice President of Sales, Marketing & Customer Service “We recently learned that a group of OTELCO customers in Alabama have not received their billing statements in the mail for the past two billing cycles. Approximately 700 of them received disconnection notices on October 8th indicating that their service would be disconnected on the 15th for nonpayment. Upon investigating with our billing department, we learned that these customers were impacted by a coding error… Read more »

OTELCO Grows Technical Support Team with New Hires

OTELCO is pleased to announce that Patrick Chambers and Chris Walker have been hired as Technical Support Representatives. Both are based in the company’s Bangor office. Patrick Chambers has worked for several years as a computer repair technician. He attended Eastern Maine Community College, earning four certifications: CompTIA A+, CompTIA Healthcare IT, TestOut PC Pro, and TestOut Network Pro. He is a resident of Hampden.  Chris Walker previously worked for OpenTable and has been honing his computer skills for several… Read more »

OTELCO Hires Brian Hodgins as Technical Support Representative

OTELCO is pleased to announce the hiring of Brian Hodgins as Technical Support Representative. Hodgins is based in our Bangor office. Hodgins holds an associate degree in Computer Systems. He is currently enrolled at the University of Maine, studying Electrical and Computer Engineering and working toward a bachelor’s in University Studies. Hodgins worked previously as a Systems Administrator, Programmer and Customer Tech Support, and most recently served as a Software Developer at the University of Maine Advanced Structures and Composites Center. “Brian has dedicated… Read more »

OTELCO Hires David Chaplin as Outside Plant Field Technician in Granby, MA

OTELCO has hired David Chaplin as Outside Plant Field Technician to work out of its Granby office.  In this position, Chaplin is responsible for all aspects of Otelco network maintenance and customer service in Granby, MA including both the central office and the outside plant. He also serves as special projects contributor and emergency coverage backup in the Shoreham, VT market. “Dave brings experience and expertise to OTELCO that will benefit the OSP Team and other work groups… Read more »

OTELCO Hires Chris Mathieu as Manager – Carrier Sales; Promotes Troy Rowell to Director of Sales

OTELCO is pleased to announce the hiring of Chris Mathieu as Manager – Carrier Sales and the promotion of Troy Rowell to Director of Sales. Mathieu will be based in OTELCO’s New Gloucester office. In his position as Manager – Carrier Sales, he will be responsible for developing and maintaining relationships with all wholesale customers throughout OTELCO’s service areas. Mathieu comes to OTELCO with almost 20 years of experience in the telecom industry, including 15 years of… Read more »