Phone FAQs

Telephone Self Troubleshooting Tips


FAQ's about OTELCO phone service.

Can I still use the telephones I have now with DSL service?

Yes! We will provide you with special filters that you install on each jack where you have a telephone. This filter separates DSL signals from phone service. Depending upon the current wiring installation in your home, inside wiring may or may not be required.

How can I save money on long distance?

OTELCO offers several optional calling plans, with options to fit every need and budget. For more information about in-state toll calling plans, please call our Customer Service team at 1-833-OTELCO-1 (683-5261).

How do I avoid telemarketers?

OTELCO offers a telemarketer block feature.  Contact Customer Care at 833-OTELCO-1 (683-5261) for more information.

The Federal Trade Commission created the National Do Not Call Registry to help consumers control unwanted telemarketing calls.  Placing your name on this registry can dramatically reduce the number of telemarketing calls you receive.  To learn more, or to sign up for this registry, visit or visit OTELCO Helpful Links for more information about Do Not Call and Do Not Mail lists.

I have ADSL and now I have noise on my phone?

Make certain that every phone jack is equipped with the filters that OTELCO provided.  You do NOT need a filter on the jack that supplies the DSL modem.

If I am unable to find the answer to my questions online, where can I go for more assistance?

There are several easy ways to reach out to our customer service and 24/7 support team:

Setting up your OTELCO Voicemail

Voice Mail is easy to use, private and reliable.  With no equipment to buy or clutter your desk.  Voice Mail answers your call if you are not home, or already on the phone.  When you are unable to take the call, callers are forwarded to your Voice Mail where they can leave a message for you.

Your Voice Mail messages can be retrieved any time, anywhere, from any touch-tone phone.

Retrieving your Voice Mail Messages

From your own touch-tone phone:

  1. Enter *99
  2. Enter your 4-digit PIN when prompted.
  3. Follow the voice instructions.

From any other touch-tone phone:

  1. Call 660-834-6246
  2. Enter your 10-digit telephone number.
  3. Enter your 4-digit PIN when prompted.
  4. Follow voice instructions.



What should I do if I don’t recognize a number on my bill?

Call customer service at 833-OTELCO-1. Your customer service representative will happily investigate the call and give you the name of the party called.