Residential FAQs

Residential FAQs
If you have a question, hopefully our Residential FAQs will answer it.  If the FAQs listed below don’t answer your question, we’re just a phone call 866-746-3873.

 

Billing

How can I save money on long distance?

OTELCO offers several optional calling plans, with options to fit every need and budget. For more information about in-state toll calling plans, please call our Customer Service team at 1-833-OTELCO-1 (683-5261).

Registering for Online Bill Pay through SmartHub

Any active business or residential customer can create a SmartHub account.

  1. Click the grey “Pay Your Bill” button on the top right-hand corner of otelco.com.Click the grey "Pay Your Bill" button on the top right-hand corner of otelco.com. 

    You can also click here to be automatically redirected to SmartHub. 

  2. Once you are on the SmartHub home page, click the link next to “New User” under the “Log In” button.Click the link next to “New User” at the bottom of the page.
  3. Enter the requested information and click “Submit”Enter the requested information
    • You can find your billing account number at the top of your billing statement.
    • You will be prompted to enter a security phrase enter it in the space provided and click Save.
    • Once you set your security phrase, the OTELCO SmartHub Dashboard will appear.
Reporting an Issue Through SmartHub: Submitting a Trouble Ticket Online

You can report a service issue directly into our ticketing system by following the directions below, as long as you have a SmartHub account set up.

Click Here for Directions on Setting Up a SmartHub Account

  1. On your SmartHub dashboard you can report an issue in one of two ways:
    1. The “Report An Issue/Inquiry” button on the top right-hand corner of your screen.
    2. The “Report An Issue/Inquiry” option under the “Quick Links” menu.
  2. At the next screen, click on “Communications Issue” and follow the prompts.At the next screen, click on "Communications Issue" and follow the prompts.
  3. Complete the information requested and click “Continue.”Complete the information requested and click "Continue."Once you have submitted your information, a trouble ticket will be created in our system and the appropriate OTELCO staff will be notified.
  4. You can check the status of the ticket by clicking “Track Issue Status” where open tickets will appear under “Pending Communication Issues*.”You can check the status of the ticket by clicking "Track Issue Status" where open tickets will appear under "Pending Communication" Issues.

*NOTE: The Pending Communications Issues tab will display a 30-day history of any trouble tickets you created in SmartHub.

 

 

What should I do if I don’t recognize a number on my bill?

Call customer service at 833-OTELCO-1. Your customer service representative will happily investigate the call and give you the name of the party called.

When is my bill due?

If your bill dated the 1st of the month, your payment is due on the 5th of the next month.

EXAMPLE: Bill date August 1st, payment due on September 5th.

If your bill is dated the 10th of the month, your payment is due on the 16th of the next month.

EXAMPLE: Bill date August 10th, payment due on September 16th.

Where to Access Online Bill Pay Through SmartHub

You can access and pay your OTELCO bill through SmartHub, our online billing system.

To access SmartHub, click the grey “Pay Your Bill” button on the top right and of the otelco.com home screen (see below).

To access Smart Hub, click the grey "Pay Your Bill" button on the top left hand of the otelco.com home screen.

You can also click here to be automatically redirected to SmartHub. 

How do I check my email when I am away?

Visit our website to log in at www.otelco.com/resource-center/email/.  Remember, you will need to know your username and password.

How do I send an attachment?
  1. Open the Mail Program that you are using.
  2. Open a new e-mail window to send a new e-mail.
  3. At the top of the window, click on Insert / Add Attachment
  4. Browse and when you find the attachment you want to send, highlight it by left clicking on it then click on the Attach button.
How do I set up my additional mail boxes?

Step 1:Click on Manage Mailboxes  

Step 2:Click the blue button on the right labeled New Mailbox

 

Step 3:Complete the form and click Create Mailbox

 

And you are done! From here you can Edit you Mailbox(es),

or repeat the steps to create another new mailbox.

 

How to Configure IMAP/POP Server Settings

For IMAP connections

Server name:  mail.otelco.net

Server port:  993

Username:  your full email address (@otelco.net, @iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security:  SSL/TLS

Authentication Method:  Normal Password

 For POP3 connections

Server name:  mail.otelco.net

Server port: 995

Username:  your full email address (@iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security:  SSL/TLS

Authentication Method:  Normal Password

 Outgoing server settings (SMTP):

Server name:  mail.otelco.net

Server port:  587

Username:  your full email address (@iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security: STARTTLS (SSL/TLS may work in some mail clients)

Authentication Method:  Normal Password

I received an email from OTELCO asking for my username and password. What should I do?

This is a scam!  Delete Immediately!

OTELCO would NEVER ask for you username and password by email.

If I am unable to find the answer to my questions online, where can I go for more assistance?

There are several easy ways to reach out to our customer service and 24/7 support team:

Is there a limit on how many recipients I can e-mail?

There is a rolling 150 recipient limitation for OTELCO e-mail every 5 minutes. Any e-mails that bounce back from being sent to an invalid recipient e-mail address count as 10 recipients. If an e-mail account triggers this rate limit, please reach out to our tech support team at 833-OTELCO-1 (683-5261), or start a chat with them on our site.

What are the server settings for my email?

For IMAP connections

Server name:  mail.otelco.net

Server port:  993

Username:  your full email address (@otelco.net, @iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security:  SSL/TLS

Authentication Method:  Normal Password

 

For POP3 connections

Server name:  mail.otelco.net

Server port: 995

Username:  your full email address (@iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security:  SSL/TLS

Authentication Method:  Normal Password

 

Outgoing server settings (SMTP):

Server name:  mail.otelco.net

Server port:  587

Username:  your full email address (@iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security: STARTTLS (SSL/TLS may work in some mail clients)

Authentication Method:  Normal Password

What is webmail?

Webmail is a convenient way to check your OTELCO e-mail account from any computer with Internet access and a compatible web browser.

What should I know about attachments?

Keep in mind when sending files:

  • ALL mail in WebMail counts against your mailbox quota.
  • You can save WebMail space by NOT ‘copying yourself’, ‘saving after sending’ or ‘archiving’ messages you’ve sent. In the Preferences settings, Sent Folder option, you can choose Do Not Archive Sent Messages
  • If you need to archive large messages or large numbers of messages, consider using a standard mail program in conjunction with WebMail.
  • Large files can be very slow sending and downloading at the recipient’s end.

Internet

Cable Modem Self Installation

Our modems come in various shapes and colors, but the setup process is virtually identical, no matter which modem was delivered to you.

Cable Modem Self Installs

1. Connecting the Coax Cable

Connect the enclosed coax cable to an activated cable outlet in your home. Connect the other end of the coax cable to the coax port on the cable modem/router. Hand tighten the connectors to not damage the cable modem or the jack.

2. Powering Your Modem

Plug the power cord into the back of the modem and then into the closet power outlet or strip. The power light should come on and the other lights will start coming on.  The lights on the cable modem will start blinking and should become solid as the modem activates.  Be sure the cable is connected before powering on.

 

Cable Modem Ports

3. Connecting the Ethernet Cable

Connect the supplied ethernet cable to the port on the back of the modem.  Then connect the other end of the ethernet cable to your computer or router’s WAN port. This should make the Link light start blinking. This means the modem has connectivity.  Make sure the modem lights are solid before turning on your router or computer

Cable modem information4. Connecting Your Devices

If you have a modem router combo the Wireless SSID and Pre-shared Key should be listed on the modem.  It should be entered into your device just as it shows on the cable modem.

5. Trouble Shooting

If your service is not working after these steps are completed give our tech support a call at: 1-833-683-5261.

Can I connect multiple devices to my OTELCO Connection?

You can connect as many devices as you like to your OTELCO network. That being said, we recommend you first use the OTELCO bandwidth calculator to make sure you have enough bandwidth.

Click Here for the OTELCO Bandwidth Calculator

Can I still use the telephones I have now with DSL service?

Yes! We will provide you with special filters that you install on each jack where you have a telephone. This filter separates DSL signals from phone service. Depending upon the current wiring installation in your home, inside wiring may or may not be required.

DSL Self Installation

Our modems come in various shapes and colors, but the setup process is virtually identical, no matter which modem was delivered to you.

1. Plugging in the DSL Filter

If you have been provided with DSL filters, go ahead and plug those into every phone jack that goes to a phone, fax machine, or answering machine. Then plug your phone back into the filter and make sure it still works.

The filter pictured bottom is also a splitter. If you want to have a phone and your DSL modem for your Internet served from the same phone jack, you can use this type. The black port which has a symbol of a phone goes to your phone, fax, or answering machine. The white port with the computer symbol goes to your DSL modem.  In certain areas you will not need a filter as the filtering is done outside. But if you have used them in the past you will probably still need them. They do go bad and many stores carry them in case you don’t have one. Your service will work without these regardless, but you may have issues when you get a phone call. Never put the filter side on the line going to the DSL modem as it will block the DSL signal.

 

 

2. Connecting the Modem

Plug the phone line into the DSL port. Plug your computer or your wireless router (if you don’t have a wireless router, we can provide one) into one of the yellow ports ( usually labeled LAN or ETH).  Then plug the power into the barrel jack, usually labeled power.

DSL Modem Ports

If the lights don’t come on, make sure the power button (on the side of the pictured modem) is pressed in. On other modems, it’s a toggle switch on the back. Once the lights come on it can take up to 5 min for the modem to fully connect and be ready to get online.

  1. Connecting to Wireless (for the all in one units) – Look at the bottom of the modem (the foot of the modem). There you can find a tag that has the Wi-Fi SSID, this is your network name, search for and select this name on your Wireless Device (Laptop, Cellphone, Chromecast etc.). Then enter the Wi-Fi Key (password) which is also found on the same tag. If you have trouble seeing this tag, we suggest using a cellphone camera and zooming in, or a magnifying glass.
  2. Troubleshooting – If your Internet light didn’t come on, or even if it did and you cannot get onto the Internet. Please copy down the “MAC:” that is listed on the label on the bottom, it is 12 characters long and then give our tech support a call at: 1-833-683-5261.

Modem information located on the bottom or foot of the modem3. Connecting to Wireless (for the all in one units)

Look at the bottom of the modem (the foot of the modem). There you can find a tag that has the Wi-Fi SSID, this is your network name, search for and select this name on your Wireless Device (Laptop, Cellphone, Chromecast, etc.). Then enter the Wi-Fi Key (password) which is also found on the same tag. If you have trouble seeing this tag, we suggest using a cellphone camera and zooming in, or a magnifying glass.

4. Troubleshooting

If your Internet light didn’t come on, or even if it did and you cannot get onto the Internet. Please copy down the “MAC:” that is listed on the label on the bottom, it is 12 characters long and then give our tech support a call at 1-833-683-5261.

5. Logging into Your Modem

If you want to log into the modem yourself, you may point your browser to: http://10.255.252.1 (try https if that doesn’t work). Then when prompted:

Username: enduser

Password: OtelcO

How to Connect to Wifi in Windows 10

1. Select the network icon from the notification area to open the network flyout. If your device can connect to a wireless network through a wireless adapter, you will see a signal/broadcast radio wave icon with a star above it.

  • If your device is wireless capable, but the icon is missing, then go to “Settings > Personalization > Taskbar > Select which icons appear on the taskbar” and slide the switch next to “Network” to “On.”
  • You can also go to “Settings > Network & Internet > Wi-Fi > Show available networks”.
Step One: Select the network icon from the notification area to open the network flyout. If your device can connect to a wireless network through a wireless adapter, then you will see a signal/broadcast radio wave icon with a star above it.

Picture courtesy of wikiHow.

2. Make sure Wi-Fi is turned on. See if the “Wi-Fi” tile is colored at the bottom of the pane.

Sep 2: Make sure Wi-Fi is turned on. See if the "Wi-Fi" tile is colored at the bottom of the pane.

Picture courtesy of wikiHow.

3. Click or tap the network name (SSID/service set identifier) you want to connect to.

Step 3: Click or tap the network name (SSID/service set identifier) you want to connect to.

Picture courtesy of wikiHow.

4. Decide whether to always connect to the network automatically when it is in range. Either check or uncheck the box next to “Connect automatically.”

Step 4: Decide whether to always connect to the network automatically when it is in range

Picture courtesy of wikiHow.

5. Press the Connect button.

Step 5: Press the Connect button.

Picture courtesy of wikiHow.

6. Enter the network password.

Step 6: Enter the network password.

Picture courtesy of wikiHow. 

    • If the router is WPS enabled, press the button on the router to connect.

7. Click or tap Next.

Step 7: Click or tap Next.

Picture courtesy of wikiHow.

8. Success! Now choose your sharing settings. You’ll be asked, “Do you want to allow your PC to be discoverable by other PCs and devices on this network.” Clicking away will choose the “No” option.

Last Step: Success! Now choose your sharing settings. If on your home or workplace network, select Yes, otherwise choose No.

Picture courtesy of wikiHow.

  • If on your home or workplace network, select Yes, otherwise choose No.
How to Connect Your Android Device to Your OTELCO Network

This guide will show you how to access a wireless network. Most wireless networks require a password to get access. Make sure to have this password ready before you start the guide.

1. Slide up the bottom menu.

Step 1: Slide up the bottom menu.

Picture courtesy of helpforsmartphone.com.

2. Select Settings.

Step 2: Select Settings.

Picture courtesy of helpforsmartphone.com

3. Select Network & Internet

Step 3: Select Network & Internet

Picture courtesy of helpforsmartphone.com

4. Select Wi-Fi.

Step 4: Select Wi-Fi.

Picture courtesy of helpforsmartphone.com

5. Turn on Use Wi-Fi.

Step 5: Turn on Use Wi-Fi.

Picture courtesy of helpforsmartphone.com

6. Select the wireless network you want to connect to

Step 6: Select the wireless network you want to connect to

Picture courtesy of helpforsmartphone.com

7. Enter the Wi-Fi password and select Connect.

Step 7: Enter the Wi-Fi password and select Connect.

Picture courtesy of helpforsmartphone.com

8. You are now connected to the Wi-Fi network.

Step 8: You are now connected to the Wi-Fi network.

Picture courtesy of helpforsmartphone.com

How to Connect Your Fire Stick to Your OTELCO Network

1. Connect the Amazon Fire Stick to your TV. The Amazon Fire Stick connects directly to an HDMI port on the back of your TV. Turn on your TV and make sure you have the correct source input selected.

Step 1: Connect the Amazon Fire Stick to your TV.

2. Connect the Fire Stick to power. Make sure the Fire Stick’s micro-USB power cord is plugged into the Fire Stick, and the other end of the USB cord is attached to the included power adapter and plugged into an open power outlet. If your TV has an open USB port, you can plug it into the TV directly instead of using the included adapter.

  • Use the included adapter and plug the Fire Stick directly into a power outlet on the wall if you see a message saying the Fire Stick is getting insufficient power.
Step 2:

Picture courtesy of wikiHow.

3. Select Settings. Use the directional buttons on the remote to go to the very top of the Home screen, then select “Settings,” which is at the far right of the options at the very top of the screen.

  • Press the Home button on the controller to go to the Home menu if you are not already on the main Home screen. It is the button with the outline of a house on it.
Step 3: Select Settings

Picture courtesy of wikiHow.

4. Select Network. It is the second option in the menu with the icon of three curved lines that resemble a Wi-Fi signal. Use the directional buttons on the remote to go down, and to the right to highlight the “Network” option in yellow, then press the Select button in the center of the remote. The Fire Stick will automatically start scanning for nearby networks.

Step 4: Select Network.

Picture courtesy of wikiHow.

5. Select your preferred network. As soon as you see the name of your home network in the list of nearby networks, use the directional buttons on the remote to highlight it in yellow, and then press the Select button in the center of the remote to select it.

  • If you do not see your preferred network, select “Rescan” at the bottom of the list.
Step 5: Select your preferred network

Picture courtesy of wikiHow.

If your preferred network is hidden, select “Join Other Network” at the bottom of the list and manually type the name of the network you want to connect to.

6. Enter the Wi-Fi network password. If your network has a password, use the remote to navigate the on-screen keyboard and type the password for your Wi-Fi network.

  • If your home network is not password protected, it will attempt to connect automatically.
Step 6: Select your preferred network

Picture courtesy of wikiHow.

7. Select Connect. It is in the lower-right corner of the on-screen keyboard. The Fire Stick will then connect to your home Wi-Fi network. Once the Fire Stick is connected, it will say “Connected” below the network’s name on the list of nearby networks.

  • You can press the Home button on the remote to return to the Fire Stick’s Home screen.
Step 7: Select Connect.

Picture courtesy of wikiHow.

How to Connect Your iOS Device to Your OTELCO Network

1. Tap the Settings icon to open the iOS Settings menu.

2. Tap WiFi.

Step 2: Tap WiFi.

Picture courtesy of Westnet

3. Select the name (SSID) of your WiFi network from the list of available connections on your iOS device.

Step 3: Select the name (SSID) of your WiFi network from the list of available connections.

Picture courtesy of Westnet.

4. Enter your WiFi password and then tap Join to finish. Your iOS device should remember your password for you from now on.

Step 4: Enter your WiFi password and then tap Join to finish

Picture courtesy of Westnet.

How to Connect Your Mac to Your OTELCO Network

You can use the Wi-Fi menu to quickly connect to a nearby wireless network.

You can use the Wi-Fi menu to quickly connect to a nearby wireless networks from your mac..

Picture courtesy of apple.com.

1. Click the Wi-Fi icon (  or  ) in the menu bar. 

2. If Wi-Fi is off, choose “Turn Wi-Fi on.”

3. Select a nearby Wi-Fi network from the list

4. Enter your password.

  • Networks that have a lock icon next to their name require a password. After you select your network, enter the network password when you are prompted. If you do not know the network password, check with the owner of the Wi-Fi network you are trying to join, or check the bottom of your router or router-modem combo.

If Your Network is Not Listed

If you do not see your network listed, make sure it is nearby and that others can connect to it. It could also be a “hidden” network. You can connect to a hidden network by choosing “Join other networks” and entering the name of the network you are trying to use.

The strength of each nearby network is shown next to its name. More darkened bars indicate a stronger network connection.

If You Do Not See the Wi-Fi Menu

You can enable and disable the Wi-Fi menu from the Network pane of System Preferences.

You can enable and disable the Wi-Fi menu from the Network pane of your Mac’s System Preferences.

Picture courtesy of Apple.com

1. From the Apple menu, choose System Preferences.

2. Click Network in the System Preferences window.

3. Select Wi-Fi in the list of available network connections.

4. Select (check) the option to “Show Wi-Fi status in menu bar.”

How to Connect Your Roku to Your OTELCO Network

Once you have your Roku device connected to power and powered on, you will be guided through a setup process that includes connecting the stick or box to the internet.

Step 1: During setup for Roku boxes and TVs, you will be prompted to choose Wired or Wireless for connection to a router and the internet.

Picture courtesy of Lifewire.com

1. During setup for Roku boxes and TVs, you will be prompted to choose Wired or Wireless for connection to a router and the internet.

  • If you select Wired, do not forget to connect your Roku box or TV to your router using an Ethernet cable. Your Roku device will directly connect to your home network and the internet. Once confirmed, you can continue with the remaining setup steps for your Roku device.
  • If you select Wireless, there are additional steps to complete the connection process before moving on to the rest of the Roku device setup steps. For a first-time wireless connection setup, your Roku device will automatically scan for any available networks within range. Follow the steps below to connect your roku to your wireless OTELCO network.
For a first-time wireless connection setup, your Roku device will automatically scan for any available networks within range.

Picture courtesy of Lifewire.com.

Step 2: Once the list of available networks appears, find and choose your wireless network from the list of those available.

Picture courtesy of Lifewire.com

2. Once the list of available networks appears, find and choose your wireless network from the list of those available.

  • If you do not see your home network, select Scan again to see all networks and see if it appears on the next listing.
  • If the Roku device cannot find your network, the Roku and router may be too far apart. If you have the option of connecting to your router using ethernet, that is one solution. Another is to move the Roku device and router closer together or add a wireless range extender or another option.

3. Once you choose your network, it will check to see if the Wi-Fi and internet connection are working properly. If so, then you can proceed. If not, make sure you have chosen the correct network.

Step 3: Once you choose your network, it will check to see if the Wi-Fi and internet connection are working properly.

Picture courtesy of Lifewire.com

4. When connected to your OTELCO Network, your Roku device will automatically search for any available firmware/software updates. If any are found download and install them.

5. Your Roku device may reboot/restart at the end of the software/firmware update process.

6. Wait for this process to finish before moving on to additional setup steps or viewing.

I have ADSL and now I have noise on my phone?

Make certain that every phone jack is equipped with the filters that OTELCO provided.  You do NOT need a filter on the jack that supplies the DSL modem.

If I am unable to find the answer to my questions online, where can I go for more assistance?

There are several easy ways to reach out to our customer service and 24/7 support team:

What is DSL?

Digital Subscriber Line is a high-speed data service that is delivered over a standard phone line.  Using digital technology, advanced services, such as high-speed internet access, can be delivered over the same phone line as standard telephone service.

TV

FAQs about OTELCO TV service.

How to Connect Your Fire Stick to Your OTELCO Network

1. Connect the Amazon Fire Stick to your TV. The Amazon Fire Stick connects directly to an HDMI port on the back of your TV. Turn on your TV and make sure you have the correct source input selected.

Step 1: Connect the Amazon Fire Stick to your TV.

2. Connect the Fire Stick to power. Make sure the Fire Stick’s micro-USB power cord is plugged into the Fire Stick, and the other end of the USB cord is attached to the included power adapter and plugged into an open power outlet. If your TV has an open USB port, you can plug it into the TV directly instead of using the included adapter.

  • Use the included adapter and plug the Fire Stick directly into a power outlet on the wall if you see a message saying the Fire Stick is getting insufficient power.
Step 2:

Picture courtesy of wikiHow.

3. Select Settings. Use the directional buttons on the remote to go to the very top of the Home screen, then select “Settings,” which is at the far right of the options at the very top of the screen.

  • Press the Home button on the controller to go to the Home menu if you are not already on the main Home screen. It is the button with the outline of a house on it.
Step 3: Select Settings

Picture courtesy of wikiHow.

4. Select Network. It is the second option in the menu with the icon of three curved lines that resemble a Wi-Fi signal. Use the directional buttons on the remote to go down, and to the right to highlight the “Network” option in yellow, then press the Select button in the center of the remote. The Fire Stick will automatically start scanning for nearby networks.

Step 4: Select Network.

Picture courtesy of wikiHow.

5. Select your preferred network. As soon as you see the name of your home network in the list of nearby networks, use the directional buttons on the remote to highlight it in yellow, and then press the Select button in the center of the remote to select it.

  • If you do not see your preferred network, select “Rescan” at the bottom of the list.
Step 5: Select your preferred network

Picture courtesy of wikiHow.

If your preferred network is hidden, select “Join Other Network” at the bottom of the list and manually type the name of the network you want to connect to.

6. Enter the Wi-Fi network password. If your network has a password, use the remote to navigate the on-screen keyboard and type the password for your Wi-Fi network.

  • If your home network is not password protected, it will attempt to connect automatically.
Step 6: Select your preferred network

Picture courtesy of wikiHow.

7. Select Connect. It is in the lower-right corner of the on-screen keyboard. The Fire Stick will then connect to your home Wi-Fi network. Once the Fire Stick is connected, it will say “Connected” below the network’s name on the list of nearby networks.

  • You can press the Home button on the remote to return to the Fire Stick’s Home screen.
Step 7: Select Connect.

Picture courtesy of wikiHow.

How to Connect Your Roku to Your OTELCO Network

Once you have your Roku device connected to power and powered on, you will be guided through a setup process that includes connecting the stick or box to the internet.

Step 1: During setup for Roku boxes and TVs, you will be prompted to choose Wired or Wireless for connection to a router and the internet.

Picture courtesy of Lifewire.com

1. During setup for Roku boxes and TVs, you will be prompted to choose Wired or Wireless for connection to a router and the internet.

  • If you select Wired, do not forget to connect your Roku box or TV to your router using an Ethernet cable. Your Roku device will directly connect to your home network and the internet. Once confirmed, you can continue with the remaining setup steps for your Roku device.
  • If you select Wireless, there are additional steps to complete the connection process before moving on to the rest of the Roku device setup steps. For a first-time wireless connection setup, your Roku device will automatically scan for any available networks within range. Follow the steps below to connect your roku to your wireless OTELCO network.
For a first-time wireless connection setup, your Roku device will automatically scan for any available networks within range.

Picture courtesy of Lifewire.com.

Step 2: Once the list of available networks appears, find and choose your wireless network from the list of those available.

Picture courtesy of Lifewire.com

2. Once the list of available networks appears, find and choose your wireless network from the list of those available.

  • If you do not see your home network, select Scan again to see all networks and see if it appears on the next listing.
  • If the Roku device cannot find your network, the Roku and router may be too far apart. If you have the option of connecting to your router using ethernet, that is one solution. Another is to move the Roku device and router closer together or add a wireless range extender or another option.

3. Once you choose your network, it will check to see if the Wi-Fi and internet connection are working properly. If so, then you can proceed. If not, make sure you have chosen the correct network.

Step 3: Once you choose your network, it will check to see if the Wi-Fi and internet connection are working properly.

Picture courtesy of Lifewire.com

4. When connected to your OTELCO Network, your Roku device will automatically search for any available firmware/software updates. If any are found download and install them.

5. Your Roku device may reboot/restart at the end of the software/firmware update process.

6. Wait for this process to finish before moving on to additional setup steps or viewing.

If I am unable to find the answer to my questions online, where can I go for more assistance?

There are several easy ways to reach out to our customer service and 24/7 support team:

Phone

FAQ's about OTELCO phone service.

Can I still use the telephones I have now with DSL service?

Yes! We will provide you with special filters that you install on each jack where you have a telephone. This filter separates DSL signals from phone service. Depending upon the current wiring installation in your home, inside wiring may or may not be required.

How can I save money on long distance?

OTELCO offers several optional calling plans, with options to fit every need and budget. For more information about in-state toll calling plans, please call our Customer Service team at 1-833-OTELCO-1 (683-5261).

How do I avoid telemarketers?

OTELCO offers a telemarketer block feature.  Contact Customer Care at 833-OTELCO-1 (683-5261) for more information.

The Federal Trade Commission created the National Do Not Call Registry to help consumers control unwanted telemarketing calls.  Placing your name on this registry can dramatically reduce the number of telemarketing calls you receive.  To learn more, or to sign up for this registry, visit www.donotcall.gov or visit OTELCO Helpful Links for more information about Do Not Call and Do Not Mail lists.

I have ADSL and now I have noise on my phone?

Make certain that every phone jack is equipped with the filters that OTELCO provided.  You do NOT need a filter on the jack that supplies the DSL modem.

If I am unable to find the answer to my questions online, where can I go for more assistance?

There are several easy ways to reach out to our customer service and 24/7 support team:

Setting up your OTELCO Voicemail

Voice Mail is easy to use, private and reliable.  With no equipment to buy or clutter your desk.  Voice Mail answers your call if you are not home, or already on the phone.  When you are unable to take the call, callers are forwarded to your Voice Mail where they can leave a message for you.

Your Voice Mail messages can be retrieved any time, anywhere, from any touch-tone phone.

Retrieving your Voice Mail Messages

From your own touch-tone phone:

  1. Enter *99
  2. Enter your 4-digit PIN when prompted.
  3. Follow the voice instructions.

From any other touch-tone phone:

  1. Call 660-834-6246
  2. Enter your 10-digit telephone number.
  3. Enter your 4-digit PIN when prompted.
  4. Follow voice instructions.

 

 

What should I do if I don’t recognize a number on my bill?

Call customer service at 833-OTELCO-1. Your customer service representative will happily investigate the call and give you the name of the party called.

How do I check my email when I am away?

Visit our website to log in at www.otelco.com/resource-center/email/.  Remember, you will need to know your username and password.

How do I send an attachment?
  1. Open the Mail Program that you are using.
  2. Open a new e-mail window to send a new e-mail.
  3. At the top of the window, click on Insert / Add Attachment
  4. Browse and when you find the attachment you want to send, highlight it by left clicking on it then click on the Attach button.
How do I set up my additional mail boxes?

Step 1:Click on Manage Mailboxes  

Step 2:Click the blue button on the right labeled New Mailbox

 

Step 3:Complete the form and click Create Mailbox

 

And you are done! From here you can Edit you Mailbox(es),

or repeat the steps to create another new mailbox.

 

How to Configure IMAP/POP Server Settings

For IMAP connections

Server name:  mail.otelco.net

Server port:  993

Username:  your full email address (@otelco.net, @iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security:  SSL/TLS

Authentication Method:  Normal Password

 For POP3 connections

Server name:  mail.otelco.net

Server port: 995

Username:  your full email address (@iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security:  SSL/TLS

Authentication Method:  Normal Password

 Outgoing server settings (SMTP):

Server name:  mail.otelco.net

Server port:  587

Username:  your full email address (@iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security: STARTTLS (SSL/TLS may work in some mail clients)

Authentication Method:  Normal Password

I received an email from OTELCO asking for my username and password. What should I do?

This is a scam!  Delete Immediately!

OTELCO would NEVER ask for you username and password by email.

If I am unable to find the answer to my questions online, where can I go for more assistance?

There are several easy ways to reach out to our customer service and 24/7 support team:

Is there a limit on how many recipients I can e-mail?

There is a rolling 150 recipient limitation for OTELCO e-mail every 5 minutes. Any e-mails that bounce back from being sent to an invalid recipient e-mail address count as 10 recipients. If an e-mail account triggers this rate limit, please reach out to our tech support team at 833-OTELCO-1 (683-5261), or start a chat with them on our site.

What are the server settings for my email?

For IMAP connections

Server name:  mail.otelco.net

Server port:  993

Username:  your full email address (@otelco.net, @iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security:  SSL/TLS

Authentication Method:  Normal Password

 

For POP3 connections

Server name:  mail.otelco.net

Server port: 995

Username:  your full email address (@iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security:  SSL/TLS

Authentication Method:  Normal Password

 

Outgoing server settings (SMTP):

Server name:  mail.otelco.net

Server port:  587

Username:  your full email address (@iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security: STARTTLS (SSL/TLS may work in some mail clients)

Authentication Method:  Normal Password

What is webmail?

Webmail is a convenient way to check your OTELCO e-mail account from any computer with Internet access and a compatible web browser.

What should I know about attachments?

Keep in mind when sending files:

  • ALL mail in WebMail counts against your mailbox quota.
  • You can save WebMail space by NOT ‘copying yourself’, ‘saving after sending’ or ‘archiving’ messages you’ve sent. In the Preferences settings, Sent Folder option, you can choose Do Not Archive Sent Messages
  • If you need to archive large messages or large numbers of messages, consider using a standard mail program in conjunction with WebMail.
  • Large files can be very slow sending and downloading at the recipient’s end.