Self Installations

Need help installing your new OTELCO service? We’ve got you covered with step by step instructions on setting up your new DSL, Cable, or Wireless equipment.

DSL Self Installation

Our modems come in various shapes and colors, but the setup process is virtually identical, no matter which modem was delivered to you.

1. Plugging in the DSL Filter

If you have been provided with DSL filters, go ahead and plug those into every phone jack that goes to a phone, fax machine, or answering machine. Then plug your phone back into the filter and make sure it still works.

The filter pictured bottom is also a splitter. If you want to have a phone and your DSL modem for your Internet served from the same phone jack, you can use this type. The black port which has a symbol of a phone goes to your phone, fax, or answering machine. The white port with the computer symbol goes to your DSL modem.  In certain areas you will not need a filter as the filtering is done outside. But if you have used them in the past you will probably still need them. They do go bad and many stores carry them in case you don’t have one. Your service will work without these regardless, but you may have issues when you get a phone call. Never put the filter side on the line going to the DSL modem as it will block the DSL signal.

 

 

2. Connecting the Modem

Plug the phone line into the DSL port. Plug your computer or your wireless router (if you don’t have a wireless router, we can provide one) into one of the yellow ports ( usually labeled LAN or ETH).  Then plug the power into the barrel jack, usually labeled power.

DSL Modem Ports

If the lights don’t come on, make sure the power button (on the side of the pictured modem) is pressed in. On other modems, it’s a toggle switch on the back. Once the lights come on it can take up to 5 min for the modem to fully connect and be ready to get online.

  1. Connecting to Wireless (for the all in one units) – Look at the bottom of the modem (the foot of the modem). There you can find a tag that has the Wi-Fi SSID, this is your network name, search for and select this name on your Wireless Device (Laptop, Cellphone, Chromecast etc.). Then enter the Wi-Fi Key (password) which is also found on the same tag. If you have trouble seeing this tag, we suggest using a cellphone camera and zooming in, or a magnifying glass.
  2. Troubleshooting – If your Internet light didn’t come on, or even if it did and you cannot get onto the Internet. Please copy down the “MAC:” that is listed on the label on the bottom, it is 12 characters long and then give our tech support a call at: 1-833-683-5261.
  3. If you want to log into the modem yourself, you may point your browser to: http://10.255.252.1 (try https if that doesn’t work). Then when prompted:

Username: enduser

Password: OtelcO

Modem information located on the bottom or foot of the modem3. Connecting to Wireless (for the all in one units)

Look at the bottom of the modem (the foot of the modem). There you can find a tag that has the Wi-Fi SSID, this is your network name, search for and select this name on your Wireless Device (Laptop, Cellphone, Chromecast, etc.). Then enter the Wi-Fi Key (password) which is also found on the same tag. If you have trouble seeing this tag, we suggest using a cellphone camera and zooming in, or a magnifying glass.

4. Troubleshooting

If your Internet light didn’t come on, or even if it did and you cannot get onto the Internet. Please copy down the “MAC:” that is listed on the label on the bottom, it is 12 characters long and then give our tech support a call at 1-833-683-5261.

5. Logging into Your Modem

If you want to log into the modem yourself, you may point your browser to: http://10.255.252.1 (try https if that doesn’t work). Then when prompted:

Username: enduser

Password: OtelcO

Cable Modem Self Installation

Our modems come in various shapes and colors, but the setup process is virtually identical, no matter which modem was delivered to you.

Cable Modem Self Installs

1. Connecting the Coax Cable

Connect the enclosed coax cable to an activated cable outlet in your home. Connect the other end of the coax cable to the coax port on the cable modem/router. Hand tighten the connectors to not damage the cable modem or the jack.

2. Powering Your Modem

Plug the power cord into the back of the modem and then into the closet power outlet or strip. The power light should come on and the other lights will start coming on.  The lights on the cablemode will start blinking and should become solid as the modem activates.  Be sure the cable is connected before powering on.

 

Cable Modem Ports

3. Connecting the Ethernet Cable

Connect the supplied ethernet cable to the port on the back of the modem.  Then connect the other end of the ethernet cable to your computer or router’s WAN port. This should make the Link light start blinking. This means the modem has connectivity.  Make sure the modem lights are solid before turning on your router or computer

Cable modem information4. Connecting Your Devices

If you have a modem router combo the Wireless SSID and Pre-shared Key should be listed on the modem.  It should be entered into your device just as it shows on the cable modem.

5. Trouble Shooting

If your service is not working after these steps are completed give our tech support a call at: 1-833-683-5261.

Wireless Internet Self Installation

Our Fixed Wireless Service comes in a variety of equipment types depending on what tower you connect to and what your signal needs are.  For that reason, these “Self-Install” instructions will depict several photos showing the various devices issued to customers.  Carefully review each photo and select the device we provided for your specific install. Then follow the instructions for installing each device we provided.

Installing POE – “Power of Ethernet” Device

1. Identify your POE using the figures 1, 2 or 3 in the pictures below.

P.O.E Figure 1

      P.O.E Figure 1

P.O.E Figure 2

           P.O.E Figure 2

P.O.E Figure 3

                            P.O.E Figure 3

2. Plug the Ethernet cable that comes in through the wall of your house from the outside into the proper port indicated by the picture of the POE we provided you. It will look like a large phone cable plug.

3. Locate the short Ethernet cable we provided you and plug one end into the proper port indicated by the same photo.

4. Plug the other end of the short cable into your PC Ethernet port If using the connection on a single desktop type of PC. If you are using a wireless router then plug the other end of the short cable into the “Internet Port” on your Wireless Router.  See step 5 for further clarification.

5. Plug short Ethernet cord (LAN) cable into the wireless router as shown below. Also, plug the router power cable in. The power cable is a small power block with a 2-prong household plug on one end and a round straight connector on the other.

Wireless router Ports

6. Now that you have all your cables ran, and your router powered up. You should now plug the power cable that came with the POE device. This will power up the outside equipment and your router will make a connection to the Internet.

 

7. After a minute or two of booting up and synchronizing observe the lights found on the top right side of the wireless router.  The power light, WLAN light and Internet light (earth like symbol) should all be solid green. If they are then you are ready to connect your laptop via Wi FI.

 

8. The outside technician would have configured your wireless router for you before giving it to you. They configure and test it with the outside equipment during the outside installation portion of their visit.  During the configuration process they would have set up an SSID and a password you will use to connect your laptop to the WI FI.  The tech has written that info on the two lines right below this sentence.

WI FI – SSID = _________________________ Password = ________________________

It is highly advised to keep this information on file for future use.

 

9. You are now ready to connect by scanning for available Wi-Fi networks. If you are not aware of how to do this, you may either call our NOC for assistance or refer to your computer user manuals.  Once you have scanned for available networks, look for the SSID name written above in step 8, select the SSID and click “connect” when prompted type in the password also found above. Type it exactly as written.  If you have trouble getting connected you may call our NOC at the number found at the top of these instructions.

 

10. You have now completed the “Self-Install” instructions for your Fixed Wireless Connection using a laptop and WI FI

 

11. If you are using a stand-alone computer and not a wireless router, then you need only plug the short cable (LAN) that we provide directly into the Ethernet port on your desktop PC. Steps 7 – 10 are not needed as you are not using Wi-Fi to connect that PC.

When using a Stand-Alone desktop PC you would plug the short LAN cable coming from the POE into the back of your desktop machine into the Ethernet port. There would not be any SSID or password needed at that point.

Having Trouble?

Give us a call at 833-OTELCO-1 (683-5261) or visit our tech-support page to chat with one of our online representatives!