Posts Tagged: Cloud Based Phone Systems

Happy Independence Day!
Is it time to declare your Business Communication Independence?

Is it time to declare your Business Communication Independence? When the framers declared Independence from England it was all about citizens’ rights to govern themselves in a democratic republic.  As we celebrate Independence Day, think about your business.  Are you running it, or is it running you.  If it’s the latter, you just might want to consider your own Declaration of Business Communication Independence. Do you and your staff have the ability to enjoy Life… Read more »

Hosted Phone Systems, Not Just for Offices

hosted phone system for cumberland county jail

We have talked at length about hosted phone systems for businesses of all sizes, how they can save money, streamline incoming calls, benefit call centers, and free up IT staff.  An installation we’re currently working on illustrates a whole new set of benefits to be achieved from a hosted phone system deployment. OTELCO is in the process of designing and deploying several different types of hosted phone systems at multiple Cumberland County, Maine facilities. Although… Read more »

Voicemail Marketing: Your Hosted PBX System is a Valuable Tool

We’ve talked at length about options for business phone systems.  Versatility, affordability, and ease of use are all attributes of a hosted PBX phone system.  Have you ever thought of your hosted PBX as a voicemail marketing tool? If used properly, it can be. For starters, you can simplify the navigation through your system.  Why do the majority of customers call? Are they looking to purchase products or services, are they calling with billing or… Read more »

Call Center and Auto Attendant Do Double Duty for Your Business

auto attendant, call center, Hosted PBX, PBX phone

Call center and auto attendant are the industry terms for those miserable recordings we hear when we call pretty much every business on the planet. Have you ever really given a thought to how your customers perceive your system? Have you ever really listened and navigated your own system? What kind of mood are your customers in when they finally reach a person? As a consumer, I despise these recordings, as a marketing professional, I… Read more »

Preparing for your HPBX Installation

HPBX Installation

Once you’ve made the decision to go hosted, even with a full service provider, there are a couple of things that you can do to be sure that the HPBX installation goes smoothly. Network preparation is important to the quality of your VoIP calls.  Your full service provider will work with you to conduct an assessment, but it’s best for you to have at least a general understanding of how your network operates and its… Read more »