Posts Tagged: Hosted Phones

ICT Defined: How does it benefit business and the global economy?

ICT? UC?  Will the technology industry ever run out of acronyms?  Information and Communications Technology and Unified Communications are technology industry and marketing buzzwords, but what do they do, and what is the impact? ICT and UC Defined Integrated Communications Technology is essentially a catchall phrase for all the technology used to handle integrate and manage: radio; television cellular phones computer and network hardware and software satellite systems telecommunications intelligent building management systems audiovisual processing… Read more »

Voicemail Marketing: Your Hosted PBX System is a Valuable Tool

We’ve talked at length about options for business phone systems.  Versatility, affordability, and ease of use are all attributes of a hosted PBX phone system.  Have you ever thought of your hosted PBX as a voicemail marketing tool? If used properly, it can be. For starters, you can simplify the navigation through your system.  Why do the majority of customers call? Are they looking to purchase products or services, are they calling with billing or… Read more »

Call Center and Auto Attendant Do Double Duty for Your Business

auto attendant, call center, Hosted PBX, PBX phone

Call center and auto attendant are the industry terms for those miserable recordings we hear when we call pretty much every business on the planet. Have you ever really given a thought to how your customers perceive your system? Have you ever really listened and navigated your own system? What kind of mood are your customers in when they finally reach a person? As a consumer, I despise these recordings, as a marketing professional, I… Read more »

Preparing for your HPBX Installation

HPBX Installation

Once you’ve made the decision to go hosted, even with a full service provider, there are a couple of things that you can do to be sure that the HPBX installation goes smoothly. Network preparation is important to the quality of your VoIP calls.  Your full service provider will work with you to conduct an assessment, but it’s best for you to have at least a general understanding of how your network operates and its… Read more »

Hosted PBX: to Self-Install or Not to Self-Install

Where Hosted PBX is concerned, sometimes it’s OK to listen to the little voices in your head. Now that you’ve considered the logistical and financial pros and cons of a hosted vs a premise-based phone system, you’re ready to purchase and install your hosted PBX system, right?  Not so fast, even though you’ve made the decision to go hosted, you still have one more decision to make. Full Service or Self Service? Many hosted providers… Read more »