Posts Tagged: Technology

What to Expect from a Managed Services SLA

A Service Level Agreement (SLA) is a part of your Managed Services contract that specifies the responsibilities of you and your Managed Service Provider (MSP). They are a necessity because they outline everything from mutual expectations, to indemnification. Managed Services SLA’s vary depending on the solution and provider. Whatever the procedure, there are some standard things that you should look for in any service level agreement. SLA Overview Below is a general overview of what… Read more »

How a Law Firm Simplified their IT with Managed Services

The sign for Capital City law, a proud partner of OTELCO Cloud and Managed Services

Last week we explored how OTECLO Cloud and Managed Services would help three hypothetical businesses with their unique IT needs. This week, we take a look at how OTELCO uses Managed Services to support a very real firm in Augusta, ME. Teresa Cloutier of Capital City Law sits down with us to discuss how IT services from OTELCO have helped her firm manage their business technology needs. Capital City Law Capital City Law PLLC was… Read more »

Ten Questions to Ask a Potential Managed Services Provider

Two professionals sit down with a managed service provider to discuss doing business together.

Managed Services can be an asset to any company, big or small. They present a cost-effective solution to IT and add an extra level of security for your business’s data. A Managed Services Provider (MSP) can offer your company a number of digital solutions ranging from unified communication solutions to server security. Before you start working with an MSP, or any provider for that matter, you should sit down with them to find out what… Read more »

Small Business Tech Tip #5: Don’t Skimp on Conferencing Tools

Business people looking at projector during video conference in office

We conclude our Small Businesses Technology Tips blog series this week with a post on everything you need to know about today’s conferencing tools. Read on to discover how technology can make your meetings more efficient than ever. Video Conferencing Facetime is important. Nearly 100% percent of people agreed that face to face meetings are an essential part of doing business. Unfortunately, it isn’t always possible to be in person at every meeting. When that… Read more »

Tech Tip #2: Employ the Cloud

Cloud Computing is taking over the tech world

This time last year we brought you three of our five Technology Tips for Small Businesses. This month we bring you the remaining tips, starting with Cloud Computing and how it can benefit your small business. What is the cloud? In today’s technology driven world you hear about “the Cloud” constantly. The cloud, or cloud computing, is the practice of using a network of remote servers hosted on the Internet to store, manage, and process… Read more »