Posts Tagged: VOIP

Voicemail Marketing: Your Hosted PBX System is a Valuable Tool

We’ve talked at length about options for business phone systems.  Versatility, affordability, and ease of use are all attributes of a hosted PBX phone system.  Have you ever thought of your hosted PBX as a voicemail marketing tool? If used properly, it can be. For starters, you can simplify the navigation through your system.  Why do the majority of customers call? Are they looking to purchase products or services, are they calling with billing or… Read more »

Call Center and Auto Attendant Do Double Duty for Your Business

auto attendant, call center, Hosted PBX, PBX phone

Call center and auto attendant are the industry terms for those miserable recordings we hear when we call pretty much every business on the planet. Have you ever really given a thought to how your customers perceive your system? Have you ever really listened and navigated your own system? What kind of mood are your customers in when they finally reach a person? As a consumer, I despise these recordings, as a marketing professional, I… Read more »

Preparing for your HPBX Installation

HPBX Installation

Once you’ve made the decision to go hosted, even with a full service provider, there are a couple of things that you can do to be sure that the HPBX installation goes smoothly. Network preparation is important to the quality of your VoIP calls.  Your full service provider will work with you to conduct an assessment, but it’s best for you to have at least a general understanding of how your network operates and its… Read more »

Hosted PBX: to Self-Install or Not to Self-Install

Where Hosted PBX is concerned, sometimes it’s OK to listen to the little voices in your head. Now that you’ve considered the logistical and financial pros and cons of a hosted vs a premise-based phone system, you’re ready to purchase and install your hosted PBX system, right?  Not so fast, even though you’ve made the decision to go hosted, you still have one more decision to make. Full Service or Self Service? Many hosted providers… Read more »

Comparing Total Cost of Ownership: Premise vs Hosted IP Phones

Polycom VVX-400 Hosted IP Phones

When choosing between a cloud-based technology and an on premise technology, it’s usually necessary to weigh up-front costs vs. recurring costs over a period of time.  Premise based and hosted IP Phones are no different. Invariably, you’ll pay a bit more on a monthly basis for hosted IP phones, but when you consider the up-front and hidden costs of premise-based phone systems, you’ll usually save with a hosted solution over time. To help you do this… Read more »