OTELCO Customer Email Access


Welcome to the OTELCO Customer Email portal, providing access to your email from anywhere you have an Internet connection. We’ve also included some Frequently Asked Questions about the email portal but if you need further assistance, please give us call 833-OTELCO-1, drop us a note on our contact page, or start a chat with one of our agents in the bottom corner of your screen.

Web Mail

Vermont Web Mail

Magic Mail Dashboard

How do I check my email when I am away?

Visit our website to log in at www.otelco.com/resource-center/email/.  Remember, you will need to know your username and password.

How do I send an attachment?
  1. Open the Mail Program that you are using.
  2. Open a new e-mail window to send a new e-mail.
  3. At the top of the window, click on Insert / Add Attachment
  4. Browse and when you find the attachment you want to send, highlight it by left clicking on it then click on the Attach button.
How do I set up my additional mail boxes?

Step 1:Click on Manage Mailboxes  

Step 2:Click the blue button on the right labeled New Mailbox

 

Step 3:Complete the form and click Create Mailbox

 

And you are done! From here you can Edit you Mailbox(es),

or repeat the steps to create another new mailbox.

 

I received an email from OTELCO asking for my username and password. What should I do?

This is a scam!  Delete Immediately!

OTELCO would NEVER ask for you username and password by email.

Is there a limit on how many recipients I can e-mail?

There is a rolling 150 recipient limitation for OTELCO e-mail every 5 minutes. Any e-mails that bounce back from being sent to an invalid recipient e-mail address count as 10 recipients. If an e-mail account triggers this rate limit, please reach out to our tech support team at 833-OTELCO-1 (683-5261), or start a chat with them on our site.

What are the server settings for my email?

For IMAP connections

Server name:  mail.otelco.net

Server port:  993

Username:  your full email address (@otelco.net, @iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security:  SSL/TLS

Authentication Method:  Normal Password

 

For POP3 connections

Server name:  mail.otelco.net

Server port: 995

Username:  your full email address (@iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security:  SSL/TLS

Authentication Method:  Normal Password

 

Outgoing server settings (SMTP):

Server name:  mail.otelco.net

Server port:  587

Username:  your full email address (@iland.net, @hopper.net, @myottmail.com, @sacoriver.net, etc.)

Connection Security: STARTTLS (SSL/TLS may work in some mail clients)

Authentication Method:  Normal Password

What is webmail?

Webmail is a convenient way to check your OTELCO e-mail account from any computer with Internet access and a compatible web browser.

What should I know about attachments?

Keep in mind when sending files:

  • ALL mail in WebMail counts against your mailbox quota.
  • You can save WebMail space by NOT ‘copying yourself’, ‘saving after sending’ or ‘archiving’ messages you’ve sent. In the Preferences settings, Sent Folder option, you can choose Do Not Archive Sent Messages
  • If you need to archive large messages or large numbers of messages, consider using a standard mail program in conjunction with WebMail.
  • Large files can be very slow sending and downloading at the recipient’s end.